Direct Express® cardReviews of usdirectexpress.com

Worst company EVER bot going into detail but DONT USE THEM EVER customer service is a joke supervisors are complete imbecile's wait times are 30 min or longer to talk to some moron tell me how there's fraudulent activity on an account card when the card was just mailed out o received it today and wasn't allowed to access MY MONEY ill be using my waking hours to make sure the government drops this incompetent joke of a bank Direct express YOU SUCK

My mother has been dealt the worst hand over this Direct Express crap. Her monthly allowance for disability was restricted and cut off because of an unauthorized purchase. When she got a new direct express card the restriction was still on there! To remove it we had to send in her original birth certificate, a social security card, picture of her ID and they still giving us the run around. FULL OF SHIT through and through

If i could give them zero stars I would its a complete rip off you pay your processing fee up front then you wait for them to process you card they mail it to you which takes almost 6 weeks then you call to activate your card it took me calling them 3 days just to activate the card and then you have listen to them only to find out they charge you a administrative fee of 75.00 and then they charge your card to start off $195.00 by the time you allowed to use your card you already owe them $300 I don't recommend this card to anyone save your money.

I gave them 1 star because there’s no option for half a star…what a disgrace that the federal government can waste billions of taxpayer dollars every day on foolishness but can’t get a bank that treats it’s elderly and disabled with dignity…I’m only using it because banks are getting worse every minute wth is going on with this world???

Agree with the rest of the posters. 35.00 application fee, 60.00 processing fee, almost 1 month to receive the card and when you go to activate.....you have to call customer service - and they are not open. Don't use find another card.

This is my horrible experience with Direct Express handled by Comerica Bank 1. In April, 2026, I finally have the social security benefits going into the card. I did not see Zelle or bank transfer option in the online banking site. I called, their representative confirmed, no Zelle, no ACH, you must just use the card only 2. Throughout April and May, Direct express would randomly decline transactions. Repeat hour-long phone calls with no resolution, even though these are legitimate purchase. No normal text or email from the bank to allow user to confirm the purchase. They just declined the transaction, small ones as small as under $10, and high amount around $600ish. 3. This Direct Express card has become totally useless, no way to move money to the bank and can’t trust that any purchase transaction can go through. 4. I had to go to Bank of America to withdraw into cash to deposit the cash back to my bank account. It cost $4 for each cash withdrawal. 5. Then the banking site suddenly populated” card to bank transfer” I initiated 2 transfers, and both reversed the next day. Somehow, they demand a KYC. I emailed the requested site to send in the license and bank statement on May 29, after 6 emails requests, we still did not receive a single reply in 2 weeks. In the meantime, test transfers are still being reversed. 6. I tried to attempt a purchase at Amazon today and still get declined. We can’t use this card to conduct any purchase, any business. This card provided by Direct Express is essentially worthless, unless you go to the bank and cash out every dime on this card, which cost a lot of fees to do cash withdrawal. 7. I filed a dispute on two vendor charges, that have never delivered any products. Partial refund was made the day of the order to prevent me from cancellation of the order. But still no products were ever delivered, and the vendor had provided no tracking information of any shipments. Instead, Direct Express denied my dispute allowing the vendor to take consumer’s money without delivering any products. I hope anyone considering using Direct Express reads the horrible experiences I had for these 2.5 months. I do not want anyone to have to go through the pain and frustration I had with Direct Express.

Customer service are not trained to help their clients and will not explain anything to them. They will cut the client off and be very rude when a person asks a simple question. One customer service rep hung up after a 3 and half hour wait. After calling back it took them 3 more hours to answer. The next person was just as incompetent and rude as the first. I suggest everyone to open a bank account and not use direct express. This company is a complete joke! I would rate a zero if it were possible!

Wow. What went wrong this time? Really? No people to actually talk to and if you do the want 5$. Well kinda hard when your replacement card is over 10 days to get to me. Now, late fee on registration late fee on storage. No gas, no food no money. Yes, homeless. Living in my vehicle this is what I paid for out of my checks since 1976?