AMAZING customer service
AMAZING customer service
By Sherri
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
170 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Urbilis introduces greenery to urban living through beautiful, functional design. We are committed to helping you transform any space, large or small, into a living work of art! From indoor and container gardening to green wall design, our products make it easy to try that green thumb at everything!Urbilis is a Retail Project, R.I. brand. This means that we not only offer gorgeous, high-quality products, but we are also building strong neighborhoods and jobs in Rhode Island and beyond. Visit www.retailprojectri.com to learn more.
Urbilis (urbilis.com) has 170 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
170 approved reviews, newest moderated first
AMAZING customer service
By Sherri
Nick S is always so helpful!
By customer
We ordered the large planter in a wooden stand, and we couldn’t be happier. It was packaged carefully and arrived in perfect condition. We love everything about it, including the color pebble, and it works beautifully in our living room.
By Carol S.
EZ experience. I found what I needed in a short time. Currently waiting on delivery
By Michael
I am very pleased with the customer service I received from Urbilis. I was helped by Nick and Alex on two different occasions. Both were professional, polite and knowledgeable about their products and procedures. I enjoyed our interactions. Thank you so much! Butch Stilwell Interior Foliage Systems, Inc. Springfield, IL
By Interior Foliage S.
I have been communicating by phone with Urbilis for over two months in my quest to purchase two Vondom chairs. The customer service is second to none. I requested numerous color swatch samples and they were sent out immediately. Every time I called, not only were they professional, but so pleasant and very helpful and I called a lot. I was still concerned about the color so the customer service person, Nick, immediately sent over another picture from the sample book and rechecked the color. Today, I placed my order. The process was seamless. They are highly organized and super personable. I have 4 more chairs to purchase for a different area and I will certainly purchase them from Urbilis, without hesitation. They are simply GREAT. I highly recommend and it is not something that I do often.
By Caryn G.
Outstanding design, great color and wonderful addition to the living room. Could not be happier with it.
By Judy M.
Very professional.
By CONNIE J.