Love my planter
Absolutely love this planter really contemporary looks great on my patio.I am definitely going to buy more!!I ordered the XL in grey & it's perfect!
By Maggie
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
170 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Urbilis introduces greenery to urban living through beautiful, functional design. We are committed to helping you transform any space, large or small, into a living work of art! From indoor and container gardening to green wall design, our products make it easy to try that green thumb at everything!Urbilis is a Retail Project, R.I. brand. This means that we not only offer gorgeous, high-quality products, but we are also building strong neighborhoods and jobs in Rhode Island and beyond. Visit www.retailprojectri.com to learn more.
Urbilis (urbilis.com) has 170 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
170 approved reviews, newest moderated first
Absolutely love this planter really contemporary looks great on my patio.I am definitely going to buy more!!I ordered the XL in grey & it's perfect!
By Maggie
All the products are excellent and well made with Modern designing. What I did not care for was the fact that if I needed to return an item there was a significant restocking fee. Sometimes a consumer does not know if an item will look good until it actually is in the home. Most likely I will not order from them again for that very reason.
By susan
Response from Urbilis· Jul 29, 2016
Hi Susan, Thank you for leaving a review! We are happy to hear you find our products to be high quality; this is what we strive for! Regarding our restocking fees, unfortunately we must abide by our various manufacturer policies. We are more than happy to answer any questions regarding restocking fees in the future as we want to make your shopping experience with us as easy as possible! Kind Regards, The Urbilis Team
I thought I'd get something interesting for my granddaughters new apartment. Interesting items but pretty expensive unfortunately!! So I could not get more.
By Henriette E.
Response from Urbilis· Jul 6, 2016
Hi Henriette, Thank you for choosing Urbilis.com! We hope that your granddaughter enjoyed her new planters. We hear your concern and encourage you to reach out should you have any questions regarding pricing in the future. As we source our products from small designers as well as leading manufacturers, we do not set the retail prices. Please let us know if you have any questions or concerns! Kind Regards, The Urbilis Team
I sought a particular design on line, found it only at Urbilis and ordered right away. The product arrived as estimated in perfect shape and is in my home improving my interior design appearance.
By Barbara
Really amazing quality, durable and look great!!!
By Alex
I ordered 5 Vondom planters from Urbilis, with one of them being defective with bowed out sides. I really like the (4 out of 5) that arrived in good condition. Normally this experience would not warrant a 5 star review from me, but the excellent customer service (from Paige) to resolve the defective planter situation pushed my rating up. I have now received several defective replacements, but Paige has immediately addressed the issue every time I notify her of the newest problem. It is rare to have someone like Paige in the customer service world!
By Rex J.
Response from Urbilis· Jun 20, 2016
Hi Rex, Thank you for the kind review! We very much appreciate you sharing your feedback and positive experience with Paige. Have a great day, The Urbilis Team
Beautiful color, prompt delivery, light weight easy to move. It is the main installation on my deck of colorful pots and plants.
By Michele B.
I need to put my red pepper plant where there is more sun than my backyard offers. I went online to see what was available. I decided I need to hang the plant on my 6' fence, but not in my yard; on the other side of my fence that is considered "common area". The plant will have the southern exposure and be untouched by the curious kids around here. Once I found out canvas pots are available I went to stores in my town and couldn't find any. I got on the internet and put "need big planter pot for a pepper plant to hang on a fence" in Search and several web sights came up. Urbilis had what I was looking for. I didn't know if it would be big enough for a pepper plant to mature and produce peppers. I saw the box that I could send a question, so I asked the question that I just typed above. Urbilis responded the next day and showed me the item she thought would work best. This impressed me and I found out Urbilis wants my business. And guess what;their work ethics were so much better than when I went shopping in the stores. Their prices are fair...this item was more than I wanted to spend. I ordered it knowing I could return it if it wasn't acceptable. I need to get permission from the HOA to hang it. It is just what I was looking for and I can use it again next season. I'm very satisfied with the company and I just know the product will work!! Thank you Urbilis
By Kathleen