Always great service
There was initially a mistake with my order but when I notified urban bike tech they went above and beyond to fix it for me as quickly as possible :)
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
261 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your authorized North American Pitlock Dealer, proudly serving the United States and Canada since 2006. Find the right Pitlock products to fit your needs: locking skewers for bike wheels, Pitlocks for seatposts, topcap locks for forks, brakes security bolts, Pitstopper allen bolt plugs, Pitlock solid axle nuts, and more.
Urban Bike Tech (urbanbiketech.com) has 261 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
261 approved reviews, newest moderated first
There was initially a mistake with my order but when I notified urban bike tech they went above and beyond to fix it for me as quickly as possible :)
By customer
No complaints. Product came quickly and as described. Will purchase with Urban Bike Tech again.
By customer
Fast shipping and no problems.
By Chris
Quality German-made security products provided by Urban Bike Tech! I purchased a front tire skewer, seat post skewer and an assortment of other Allen bolt security sizes to protect my ebike high dollar accessories with. Jason was honest with his covid19 shipping timeline delays and delivered the products I purchased on time and well packaged as promised. I will definately purchase from Urban Bike Tech again myself and will highly recommend to others that I know about Pitlock products to purchase from Jason as well. Thank you so much UBT for helping secure my ebike investment dollars from any future theft. RWR
By R R.
Great communication and easy to use website!
By customer
Great service and product. Highly appreciated and recommended.
By customer
Urban Bike Tech's is super responsive and very helpful. It's great to be able to buy specific parts and for a business to be so focused. Kudos.
By Dave in T.
I highly recommend urban bike for quality bike parts. Here I found a pitlock replacement part 15 years after I bought the original system at a very reasonable price. Brilliant!
By dosnsuppe