Thanks for the quick response.
Thanks for the quick response.
By Bill S.
Response from Upstep Custom Orthotics· Aug 21, 2023
You are so welcome. The pleasure is all ours!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Thanks for the quick response.
By Bill S.
Response from Upstep Custom Orthotics· Aug 21, 2023
You are so welcome. The pleasure is all ours!
The customer service is great. I worked with Kristen and she was wonderful to work with.
By Ron
Response from Upstep Custom Orthotics· Aug 21, 2023
Thank you for the uplifting words !
Katie was very helpful in getting me a detailed invoice. She also answered my questions about submitting photos of my shoes.
By Sandy W.
Response from Upstep Custom Orthotics· Aug 21, 2023
Thank you for the photos and for choosing Upstep for your orthotic needs! We look forward to designing them and getting you on your way to more comfortable feet!
Very knowledgeable and quick response.
By J H.
Response from Upstep Custom Orthotics· Aug 21, 2023
Up front and center- Upstep! Thank you for choosing us!
Mary was friendly, professional, and very helpful.
By Brent
Response from Upstep Custom Orthotics· Aug 21, 2023
Thank you! We love hearing this! It never gets old!
You charged mean extra $160 . You frauds
By Rudolph D.
Response from Upstep Custom Orthotics· Aug 21, 2023
Hi Rudolph, Thank you for choosing Upstep! After reviewing your invoice with Talia, you were reading the SUBTOTAL, not the TOTAL amount after you applied the coupons. Ouch! This one star hurts!
Easy ordering process. Excellent email follow up.
By Gregg A.
Response from Upstep Custom Orthotics· Aug 21, 2023
Great to hear the website is user friendly. Your feedback means a lot to us! We are always looking for ways to better our website so when we hear the ordering process isn't complex, well, it just makes our day!!
I received a recommendation for your product from a vein specialist technician. She said you were worth every penny
By MJE
Response from Upstep Custom Orthotics· Aug 21, 2023
Wow, please thank her for us!! We love referrals and we certainly believe word of mouth is the best form of advertising!! Thank you for choosing Upstep!