KASIE was very helpful & immediate…
KASIE was very helpful & immediate responses to my questions.
By Stephen S.
Response from Upstep Custom Orthotics· Aug 16, 2023
Quick and effiient is our motto here when it comes to our Customer Care!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
KASIE was very helpful & immediate responses to my questions.
By Stephen S.
Response from Upstep Custom Orthotics· Aug 16, 2023
Quick and effiient is our motto here when it comes to our Customer Care!
KASIE was responsive to my concerns about my new upsteps and was helpful to propose a solution and get a consultation to find answers to my questions.
By Javier
Response from Upstep Custom Orthotics· Aug 16, 2023
Thank you so much for acknowleging the extra step kasie took to provide you with the correct answer!!
Was pleased to have someone address my issues so fast
By Raymond H.
Response from Upstep Custom Orthotics· Aug 11, 2023
Thank you so much!! We love hearing our customers feedback!
Kristen Rizzo was so helpful and prompt in helping me exchange my orthotics. She even gave advice on which pair to get instead. She also said when she will follow up. I don't want to give up on Upstep so hopefully the new set will help!
By Cristina E.
Response from Upstep Custom Orthotics· Aug 11, 2023
We are here for you every step of the way and stand by our 180 day money back guarantee! We also offer your orthotics to be tweaked if needed at no additional cost. Sometimes its just a small tweak and WA-LA! Perfection!
Mary answered all questions and was professional and thorough
By John H.
Response from Upstep Custom Orthotics· Aug 11, 2023
Professionalism and great customer service is the name of the game!!
Mary was quick and very helpful in helping me
By Robert R.
Response from Upstep Custom Orthotics· Aug 11, 2023
Great to hear!! We appreciate you taking the time to let us know! You made Mary smile today!
Quick response and answered all questions
By Will M.
Response from Upstep Custom Orthotics· Aug 11, 2023
Thank you for the 5 stars!!
Kasie was helpful and resolved my problem right away - no hassels. I think I will order another pair of orthotics now as a spare.
By Dave H.
Response from Upstep Custom Orthotics· Aug 11, 2023
Hassle free shopping! No pressure! Just great customer service and fantastic custom orthotics!!