Samantha was very prompt with a…
Samantha was very prompt with a favorable response.
By Mlg S.
Response from Upstep Custom Orthotics· Aug 21, 2023
Thank you!! We are always on your side!!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Samantha was very prompt with a favorable response.
By Mlg S.
Response from Upstep Custom Orthotics· Aug 21, 2023
Thank you!! We are always on your side!!
Samantha is the best! She took care of me without a million emails and made me a happy customer! Thanks again!
By Amanda M.
Response from Upstep Custom Orthotics· Aug 16, 2023
Thank you! We love hearing this!! I am sure Samantha was more than happy to help you!!
Mary is the best !
By Steve
Response from Upstep Custom Orthotics· Aug 16, 2023
She really is! We love Mary too!
Kasie did a great job helping me and answering my questions!
By Amanda B.
Response from Upstep Custom Orthotics· Aug 16, 2023
Thank you for your kind words! We really appreciate you taking time out of your day to leave your feedback!
Samantha made sure my concerns were completely addressed.
By Mary
Response from Upstep Custom Orthotics· Aug 16, 2023
That is what we are here for!! We always want our customers to have the best possible experience fro begin ing to end! Its the only way to go! The UPstep way!
Samantha helped me with everything I needed in a timely manner and was very efficient.
By carol N.
Response from Upstep Custom Orthotics· Aug 16, 2023
Thank you! Your 5 stars for Samantha is very appreciated!! We thank you from the bottom of our heart!
I like the product, but was having an issue re-ordering. I chatted with Mary from support and she was able to help me resolve the issue quickly. Thanks so much!
By Ryan M.
Response from Upstep Custom Orthotics· Aug 16, 2023
We offer live chat so nobody has to have any issues or figure out anything on their own! Thank you for utilizing that feature!
Kasie was very helpful!
By Jen Milstein J.
Response from Upstep Custom Orthotics· Aug 16, 2023
Fantastic! Happy to learn you had a nice experience!