Kasie was very helpful with quick…
Kasie was very helpful with quick responses.
By Sean M.
Response from Upstep Custom Orthotics· Aug 23, 2023
Welcome to Upstep!! We are happy to have you, Sean!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Kasie was very helpful with quick responses.
By Sean M.
Response from Upstep Custom Orthotics· Aug 23, 2023
Welcome to Upstep!! We are happy to have you, Sean!
The service is great, Kasie was very helpful
By Robert L.
Response from Upstep Custom Orthotics· Aug 23, 2023
Thank you so much!
They did not answer my question about insole shape. They answered with information on a totally different issue (insole height) and provided a measurement guide that is totally confusing. Plus, if providing original insole height is important, why isn’t it requested by default?
By Floyd
Response from Upstep Custom Orthotics· Aug 23, 2023
Hello. Based on the information provided in this review, we do not have enough information to locate an order. If you still have additional questions and need assistance, please contact [email protected] Thank you!
Mary was very helpful assisting me via chat option on the Upstep website. I recommend using this feature if you need to speak with someone directly the phone lines are usually busy. Mary was quick and helped me with exactly what I needed. Thanks again.
By Bobbie H.
Response from Upstep Custom Orthotics· Aug 23, 2023
We love super-duper reviews like this! We appreciate you taking the time!
Mary was very helpful, knowledgeable and friendly, she was able to answer all my questions, and give me advice about which product would have been best for me.
By Leslyn C.
Response from Upstep Custom Orthotics· Aug 23, 2023
Hi! So glad we can help make things clear for you! Thank you for taking advantage of our live chat on the website! We love when our customers do that!
Friendly and helpful. Gave me the exact information I needed. Thank you again Mary!
By Benjamin
Response from Upstep Custom Orthotics· Aug 23, 2023
Thank you for the 5 stars!! If you need anymore information or have anymore questions, we are here for you!
Had some questions regarding products and needed some help. Samantha Burks helped me out. She was very professional & helpful.
By Brandon W.
Response from Upstep Custom Orthotics· Aug 23, 2023
Thank you, Brandon! We love hearing such wonderful compliments about our Foot Specialists! Thank you for choosing Upstep!
Mary was extremely helpful and made my experience 10/10! Thank you very much!
By Corey D.
Response from Upstep Custom Orthotics· Aug 23, 2023
10/10! Wow! Thank you so much Corey!!!