Trusted supplier
Trusted supplier. Quick and easy ordering and delivery!
By Neala
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
410 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Upstate Elevator is a Vermont-grown, family owned, nationally-loved cannabis company offering you clean, natural ways to elevate your everyday. From CBD to THC and everything in between, our goal is to make feeling good feel better.
Upstateelevator (upstateelevator.com) has 410 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
410 approved reviews, newest moderated first
Trusted supplier. Quick and easy ordering and delivery!
By Neala
Outstanding service with a great product and quick delivery! Highly recommend them!
By CD
The expected delivery date was 7-10 days, the package was "delivering" on days 7-8, and then was said to arrive at my house on the 9th day. On the 10th day there was "delays" and then was updated to arrive on December 3rd. I am not satisfied with this inconsistent shipping process.
By susette
Response from Upstateelevator· Dec 11, 2018
Hi Susette, We ship all of our orders via USPS Priority shipping, which we have found to be the most reliable shipping service available. Sometimes there are delays in shipments caused by adverse weather conditions or holidays, which is not something we can control. If you would like, you can call in for your next order and I can ensure that it is shipped in a timely manner and we can do our best to have USPS treat the package with priority.
Love the product but find it irritating that I get charged a foreign currency fee on each credit card order because of the UK company Upstate uses to bill process. Also, Company should consider implementing some kind of rewards program for repeat customers.
By Michael
Totally impressed!! Great products , the ordering process, speedy processing and shipping, professional packaging. Wicked!!
By Jonathan
I had a bad reaction and had to throw the oil away. I contacted the company and no one responded.
By Cindy
Response from Upstateelevator· Dec 3, 2018
Hi Cindy, I am so sorry to hear that our products didn't work out for you! May I ask where you sent an inquiry to? I don't have any missed emails or calls here, but I would be happy to offer you a refund if you give me a call at 888-640-2155 :)
Excellent products. Excellent customer service. Received items speedily and with no issue. A+
By amber
Their prices are high, but the 30MG capsules are one of the best CBD products that I have found, and sometimes they run deals or offer coupons. All in all, I highly recommend this company and plan on continuing to buy products from them.
By Adam