She was wonderful and she coached me…
She was wonderful and she coached me through the whole process.
By Phyllis C.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
61 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Universal Direct (universaldirect.com) has 61 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
61 approved reviews, newest moderated first
She was wonderful and she coached me through the whole process.
By Phyllis C.
Just got them and they are a bit hard to contact by phone but otherwise haven't had enough experience with them for a great review
By Michael P.
Fast quote. Started process online but quickly spoke to an agent, Kevin who went over my options and sent proposed policy in the time frame promised. Thank you
By Heather S.
Renewed my h o policy. Fast and simple. My premium actually went down and my coverage went up!
By Michael M.
Easy application and everything was clear cut. I wish I looked at them earlier
By Robert
Company Inside agent was very professional and patient to find the best policy protection for my specific case as well as informing me of actions I could take to decrease my premium. She followed up and kept in communication with me and answered all my questions during the enrollment process.
By James
The price was a little more than other companies. But my experience with customer service rep, Jasmyn Williams was awesome! she was so helpful and kind.
By Bailey J.
Went out of there way for me
By Scott D.