Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
472 reviews
Unagi ScootersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Unagi Scooters (unagiscooters.com) has 472 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
472 approved reviews, newest moderated first
Received refurbished and it stopped working after three days
By Esteban ..
Response from Unagi Scooters· Jul 24, 2024
I’m really sorry to hear about the trouble with your refurbished scooter. Please send us an email at [email protected] or use the chat bot on our website for assistance. We’ll get this resolved for you as quickly as possible. Thank you for your patience.
Great scooter and fantastic customer service support. Unagi makes process seamless as possible and when I've had questions or a concern it was resolved ASAP.
By Javier B.
Response from Unagi Scooters· Jul 24, 2024
Thank you for your kind words! We’re thrilled to hear that you love your Unagi scooter and have had great experiences with our customer service. We strive to make the process as seamless as possible and are glad to have addressed your questions and concerns promptly.
So far so good. No issues two months in and super fun. The only complaint is that the handle bar needs regular tightening as the screws come loose. And the mileage seems a bit lower than advertised around 10 miles per charge. Would really love to see a bike version of this subscription for increased range.
By Zachary G.
Response from Unagi Scooters· Jul 24, 2024
Thanks for sharing your experience! We’re glad to hear you’re having fun with your Unagi scooter. We appreciate your feedback on the handlebar screws and the mileage. We’re always looking to improve, so your input is valuable. Enjoy your rides and feel free to reach out if you need any assistance. 🚀🛴
Light weight easy to travel with Travel bag is sleek and manageable Dual motor mode works great for steep hills Only thing it is missing is suspension for all the bumps. Any small crack or bump you feel
By Reece M.
Response from Unagi Scooters· Jul 24, 2024
Thank you for your feedback! We’re glad to hear you’re enjoying the lightweight design, travel bag, and dual motor mode for steep hills. We understand that the lack of suspension can make bumps and cracks more noticeable. We appreciate your input and will keep it in mind for future improvements. Enjoy your rides and feel free to reach out if you have any questions or need assistance! 🚀🛴
The scooter arrived quickly and was easy to assemble and get started riding immediately! I'm a very tall guy and the scooter has been perfect for me and my kids! The app is easy to navigate and the scooter is very durable and has a great battery life! I recommend I renting a Unagi scooter to everyone!
By JP
Response from Unagi Scooters· Jul 24, 2024
Thank you for sharing your experience! We’re delighted to hear that the quick delivery, easy assembly, and immediate riding experience have met your expectations. It’s great to know that the scooter works well for you and your kids, and that the app and battery life are satisfactory. We appreciate your recommendation and hope you continue to enjoy your Unagi scooter! 🚀🛴
Best scooter ever
By Haydn S.
Response from Unagi Scooters· Jul 24, 2024
Thank you for sharing!!
Love my scooter! They were extremely easy to work with and fast shipping! The quality is top notch and very nice. The headlight is a great addition for night time scooting!
By Kyle M.
Response from Unagi Scooters· Jul 24, 2024
Thank you for your wonderful feedback! We’re thrilled to hear that you love your scooter and found our service easy to work with. It’s great to know that you appreciate the fast shipping and top-notch quality. We’re glad the headlight is making your nighttime scooting safer and more enjoyable. Enjoy your rides and feel free to reach out if you need anything! 🚀🛴
Smooth and comfort ride
By Pavan Kumarr S.
Response from Unagi Scooters· Jul 24, 2024
Thank you for sharing!
