I purchased a pair of glasses
I purchased a pair of glasses, they reached me broke. I was asked to repair them myself and they would refund me $10 credit. REALLY!!!!
By JOSETTE G.
Response from Ublins· Apr 21, 2023
Dear Josette, Thank you for posting this review. We thank every of our customers to give us their precious advice. We received the pics that showed the scratch on the frame, which might be caused during the transportation. We proposed this solution that we reship the replacement frame to you at our cost. After you receive the replacement frame, we promise that whether you exchange the lenses by yourself or take them to the nearby glasses shop to ask them to exchange for you, we will refund you $10.0 as a compensation. We got your agreement, so we implemented this solution. When we found that your package was delivered successfully, we immediately emailed you and asked for the feedback. Then we are waiting for your reply, and we are ready to refund you the compensation.Could you please tell us is there anything that we make you feel unsatisfied? Then we will know what to do next. We will try our best to meet each of our customers’ needs. We also have emailed you about the issue and waiting for your early reply.