Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
167 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zinff.com is a professional and global online optical store, offering trendy and high-quality eyeglasses at affordable prices to worldwide customers. We always cooperate with the top frame designers, lenses manufacturing factories and well-known couriers to ensure our eyeglasses are made with high-quality and can be delivered safely to customers. We are always improving our customer service and hope each customer can have a pleasant shopping experience with us.
Zinff Optical (zinff.com) has 167 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
167 approved reviews, newest moderated first
This was my first time ordering from Zinf. I really enjoyed how easy it was to select the lenses and add-ons for my glasses. Both pairs seem to be well-made, extremely lightweight, and comfortable. They don’t rub my nose or the area behind my ears, which is a huge plus. I also appreciate that the glasses came with a hard case to keep them safe. The prices were great, too! I’ll definitely be purchasing from Zinf again in the future.
By Crystal R.
I ordered glasses while in Canada visiting my daughter. I live in the Caribbean and cannot get goods so easily there. I ordered them a month in advance to be shipped to my friend who I was going to visit in Northern California. Well, they did not arrive even though the ship time was in correspondence to when I ordered them to be there unbeknownst to me. I contacted the company. They literally refused to do anything about it but offer me a $60 Canadian refund on 180 dollar purchase. I said no, but I’m going to tell you if they don’t give a shit there are a Chinese company who’s only out to make a profit so buyer beware my glasses have rotated around the US and it’s next to impossible to get a hold of USPS. They are a terrible company. I don’t recommend anybody using them or buying from them because you might or might not get your goods. I’m going to make a formal complaint with my bank to try and get my money back but lesson learned don’t trust Chinese companies. It’s their personality. They just don’t give a shit about customer service.
By Cynthia O.
Response from Zinff Optical· Jun 29, 2026
Hi Cynthia, We sincerely apologize for the frustrating shipping experience you encountered, and we’d like to clarify the full facts transparently: The delivery delay was caused by an incorrect zip code you provided at checkout, which made the package undeliverable and routed across multiple US cities before being returned to our warehouse. Once packages leave our facility, we have no authority to edit addresses or reroute shipments via USPS. After you reached out, we offered two clear, fair solutions per our policy: free reshipment to any US address, or a 70% partial refund while holding your glasses indefinitely. Your order total was CAD 146.05 (around USD 104.53), not USD 183 as mentioned in your review. We proceeded with correcting the zip code and reshipping your order on June 17, and tracking confirmed the glasses were successfully delivered to your friend’s California address on June 22. We always strive to provide thoughtful, flexible support and fair solutions for every one of our customers. Feel free to contact us directly if you have further concerns.
The price is very reasonable for how cute these frames are! I knew immediately that I would be buying my first pair of prescription glasses from Zniff after seeing them on tiktok years ago. I'm now on my 3rd, and planning to purchase more in the near future. The quality is always amazing, and processing and shipping times are very fast!
By MJ
Response from Zinff Optical· Jun 30, 2026
Hey there! We’re over the moon reading your sweet feedback 🤍 So glad our TikTok frames caught your eye years ago and became your go-to for prescription eyewear—three pairs already, wow! Our team works hard to balance cute designs, fair prices and speedy delivery, and it’s amazing to know it pays off for you. Can’t wait to see which new styles you pick up!
I have been ordering since several years there The website is very easy and pleasant to navigate, lots of choices and promotions Five star customer service, replying fast and compensate fairly when needed,thanks!
By Maw
Response from Zinff Optical· Apr 2, 2026
Thank you for your lovely 5-star review and for your long-term support! We’re so happy you find our website easy to navigate and enjoy our selections and special offers. Providing fast, fair, and reliable customer service is our top priority, so your feedback means a lot to us.Thanks again for choosing us!
I have been buying my prescription glasses from Zinff since 2023 and I will keep coming back because of the quality, prices, and style of the frames. 100% in love
By JTS
Response from Zinff Optical· Apr 2, 2026
Thank you so much for your lovely review and for choosing us for your prescription glasses since 2023! We’re so happy to hear you love our quality, prices and frame styles, and that you’ll keep coming back.Your loyalty means the world to us, and we can’t wait to keep providing you with great eyewear you love.
I heard about zinff through an influencer I follow a couple years ago. Zinff has been my go to place to buy glasses, they are great quality, cute designs and affordable prices. Love that they constantly give out promo codes for discounts. I have bought some for myself and also my mother who needs bifocals which at a regular store can be super expensive but with zinff affordable. Just bought 2 pairs a couple days ago and can’t wait to get them!
By Carina A.
Response from Zinff Optical· Mar 16, 2026
Thank you so much for your lovely review! We’re so happy to hear Zinff has become your go-to for glasses, and that you love our quality, designs and prices. It means a lot that you and your mom enjoy our products. We hope you love your new 2 pairs—enjoy them! 💛
I have been ordering glasses form zinff for a few years now, always great quality and affordable prices! I can get a pair for less than $50! My daughter just recently needed glasses and I went straight to zinff!
By Desiree R.
Response from Zinff Optical· Mar 5, 2026
Thank you so much for your wonderful review and for being our loyal customer over the years! We’re so happy to hear you love our quality and affordable prices, and that you trusted us with your daughter’s glasses too.Enjoy your new eyewear—we can’t wait to serve you again soon!
Fabulous Glasses and Fabulous Service! I Love these frames.
By Lori G.
Response from Zinff Optical· Feb 25, 2026
Thank you for this amazing feedback! We’re so happy you love our glasses and had a fantastic experience with our service. It’s customers like you that make our job wonderful. Enjoy your fabulous new frames!
