Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
227 reviews
Turf Factory DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Thank you for considering Turf Factory Direct for your turf needs. Located in the “Carpet Capital of the World” gives us the advantage of providing synthetic turf for every application imaginable and the ability to ship fast at discounted pricing. Along with our wholesale pricing, we deliver excellent customer service. At Turf Factory Direct, we have sales reps standing by to assist our customers with making efficient and effective ordering decisions. Along with our superb customer service, our pricing is unbeatable. We also offer free or deeply discounted shipping rates on every purchase. Our #1 goal is maintaining low overhead, which, in return, allows us to keep our pricing the most economical yet highest quality American Made synthetic turf online today!
Turf Factory Direct (turffactorydirect.com) has 227 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
227 approved reviews, newest moderated first
I worked with Ryan on my Turf purchase, and it has been a very long time since I have experienced amazing customer service! I am beyond happy with the 1k sqft Turf I received for my grandsons play area. It was exactly what we wanted at the price no one could beat! Thank you Ryan and Turf Factory Direct for an amazing customer service and product!
By Heather B.
The order went smoothly. Customer service always answers my questions accurately and in a friendly manner.
By Christopher S.
Matt was very helpful and took the time to see the picture of the area I was doing and drew out a diagram with the measurements I needed.
By Scott S.
Great product and service! As the owner of a landscaping company I will continue to use them for all our turf needs!
By Kenny A.
Response from Turf Factory Direct· May 11, 2021
Thank you so much Kenny! We hope to help you again in the future.
Friendly. Clearly interested in helping me. Sent samples which help me decide.
By Les I.
Excellent service all around from informing l providing information, providing samples, ordering the turf, and getting it off the truck. I did my 600 sq ft yard and love it! Drains and dries quickly and keeps the dog from getting muddy. 100% recommend.
By Bobby K.
Top shelf don’t waste your time with any other company these guys will get it done in one call
By Danny L.
Response from Turf Factory Direct· Apr 12, 2021
Hi Mr. Liedka, thank you so much for your business and taking the time to review our product. We are thrilled you chose us for your turf needs. :)
Excellent customer service. Ryan and Danica were helpful and the product looks great!
By Timothy W.
Response from Turf Factory Direct· Apr 8, 2021
Thank you so much Timothy for the review. We hope you enjoy new your turf! - Turf Factory Team
