First time buyers
First time buyers - great experience - thank you !!!
By JHavens
Response from Turf Factory Direct· May 23, 2019
Thank you for your business!
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
227 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Thank you for considering Turf Factory Direct for your turf needs. Located in the “Carpet Capital of the World” gives us the advantage of providing synthetic turf for every application imaginable and the ability to ship fast at discounted pricing. Along with our wholesale pricing, we deliver excellent customer service. At Turf Factory Direct, we have sales reps standing by to assist our customers with making efficient and effective ordering decisions. Along with our superb customer service, our pricing is unbeatable. We also offer free or deeply discounted shipping rates on every purchase. Our #1 goal is maintaining low overhead, which, in return, allows us to keep our pricing the most economical yet highest quality American Made synthetic turf online today!
Turf Factory Direct (turffactorydirect.com) has 227 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
227 approved reviews, newest moderated first
First time buyers - great experience - thank you !!!
By JHavens
Response from Turf Factory Direct· May 23, 2019
Thank you for your business!
Brandi was very helpful
By Ken
Response from Turf Factory Direct· May 23, 2019
Thank you so very much for your review. We are happy Brandie was able to assist you!
Did an online order and everything worked out as they advertised. Got samples, ordered my choice, and it arrived a week later. I calculated a bit short on material so I called them to order more and it was easy as it could be. Brandi was awesome.
By Eric
Randy helped me out with everything I needed to get my project started I would recommend tfd to everyone
By Cesar
Great Customer Service!!! Brandie 👍🏻👍🏻👍🏻
By Jason
Response from Turf Factory Direct· May 14, 2019
Thank you for your business and for taking the time to review our company!
Great customer service very helpful with my purchase. All questions were answered I will use them again
By Christian
Response from Turf Factory Direct· May 9, 2019
Thank you so much for your business and your wonderful review. We love working with wonderful customers like you :)
Sales member Brandi ; ) has given us outstanding customer service very knowledgeable and got our order filled and ready the same day. Our customers love the product looks & feels like real Grass. I highly recommend Turf Factory Direct to other business owners and Homeowners alike. Awesome Company and product is Made in USA.
By Lee M.
Response from Turf Factory Direct· May 9, 2019
Thank you Mr. Mason for your review, but most importantly thank you for your continued support of our company and American made products. We appreciate your feedback and we're pleased to see Brandie is doing a great job handling your needs :)
Very helpful in processing my order.
By David
Response from Turf Factory Direct· May 9, 2019
Thank you so much for your business and your positive review of our company!