Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
227 reviews
Turf Factory DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Thank you for considering Turf Factory Direct for your turf needs. Located in the “Carpet Capital of the World” gives us the advantage of providing synthetic turf for every application imaginable and the ability to ship fast at discounted pricing. Along with our wholesale pricing, we deliver excellent customer service. At Turf Factory Direct, we have sales reps standing by to assist our customers with making efficient and effective ordering decisions. Along with our superb customer service, our pricing is unbeatable. We also offer free or deeply discounted shipping rates on every purchase. Our #1 goal is maintaining low overhead, which, in return, allows us to keep our pricing the most economical yet highest quality American Made synthetic turf online today!
Turf Factory Direct (turffactorydirect.com) has 227 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
227 approved reviews, newest moderated first
Overall great experience. It was a rush order so we were concerned about the timing of our delivery. Our sales rep Logan McDougle quickly expedited the process and we received it on time. The turf was cut exactly as ordered and was great quality. Would recommend and use again when the need arises.
By Ken
Great company. Great product and even better customer service. I can't say enough good things about Turf Factory Direct.
By Ralph E.
I own multiple health-clubs and purchased the black multi sport turf for one of the gyms because I wanted to change from green turf to black. BIG MISTAKE! The color was not the problem but the product itself is horrible, harder than sandpaper. I placed the turf in the designated functional training area and the members avoid it like the plaque. You can't kneel on it, you can't seat on it, it's impossible to work-out on it. You can't walk barefooted on it. Also, because the turf is black and insanely hard, it picks up and hold onto it everything that falls on it. I've tried three different brands of commercial vacuums to no avail. You cannot mop it and it repels water. I have called this company for assistance in how to clean it many times and I am still waiting for a call back. The turf was installed in March and there's no way to clean it. I am looking everywhere for solutions, but at this point I might have to replace it and end this nightmare once and for all.
By Yila Q.
Response from Turf Factory Direct· Jun 26, 2025
Hi Yila, We are sorry to hear you're not satisfied with the product. We offer samples of all our indoor products to ensure customers are satisfied with the texture, color, and density before purchasing. The Multi Sport is a texturized polypropylene turf. It is made for applications like speed/agility, sled pushing, batting cages, and sports that can limit or avoid direct skin contact. We do not advertise it as a product good for things like stretching, push-ups, burpees or any plyometrics.
came fast as promised
By Matthew W.
Great customer service and I’m really impressed with the product
By Mackenzie C.
I worked with Dale who provided great insight and led me to picking the best turf for my installation. Delivery was great.
By JP
got exactly what I wanted at a good price.
By Jim
Fast arrival for great turf.
By Mike G.
