TURBROReviews of turbro.com

Had a problem with the charcoal starter. Marcia took care of it promptly and courteously. Great customer service.

I recently purchased the Turbro Portable Air Conditioner Greenland GLP05AC through one of their partners and it’s been phenomenal so far! The unit arrived with a broken caster (probably happened with the shipping carrier) but the Turbro customer support team quickly shipped a new caster as soon as I reported the issue to them even though the unit was not purchased directly from them! I’m really happy for choosing that brand!

Excellent Service

Excellent customer service! Puts the customer first! Absolutely will use this company in the future!

Recently ordered a small, portable AC unit. Shipment arrived in a timely fashion but as will sometimes happen, the unit had a caster that was broken in shipment (the packaging was actually done very well, bottom of unit was encased in a molded styrofoam but it must have dropped on a corner somewhere along the way). I contacted customer service and they promptly got a replacement caster in the mail. I installed it when it arrived, tested out the unit and all worked great. Thanks again for the quick response and correcting the problem.

Awesome customer service, very responsive and stands by their products. Very easy to work with and order parts to replace. Will buy their products in the future again.

I had a problem with my unit and was promptly taken care of. I can not have asked for better service. Thank you for being outstanding!

I love my TS23 fireplace/heater. My remote stopped working a month after the heater was out of warranty. Mason in customer service answered my email and immediately sent me a new remote at no charge. I am very impressed with Mason’s professionalism and excellent customer service. I received the replacement in less than a week.