Great customer service
Great customer service
By Camille
Response from Velvra· Oct 5, 2026
Hi Camille, We appreciate you sharing this. We'll be sure to maintain the same level of service everytime. — The Velvra Team
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
277 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Velvra, we help parents gently cleanse hidden parasites that may be affecting their child's behavior, sleep, digestion, and other unexplained symptoms. Our flagship Complete Cleanse Kit combines ParaHaven's antiparasitic herbs with ParaBinder's zeolite binder. This ensures a smooth, comfortable cleanse for kids. All products are GMP-certified, third-party tested, and backed by our 30-day money-back guarantee.
Velvra (tryvelvra.com) has 277 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
277 approved reviews, newest moderated first
Great customer service
By Camille
Response from Velvra· Oct 5, 2026
Hi Camille, We appreciate you sharing this. We'll be sure to maintain the same level of service everytime. — The Velvra Team
Thank you for helping me great customer service!
By Consumer
Response from Velvra· Oct 5, 2026
Hi there, Pleasure is ours! We're here whenever you need us. — The Velvra Team
I was trying to cancel my subscription due to needing to go a different route with my son's health nothing to do with their products. I was having trouble with doing it on the website so I emailed customer service and they were very quick at responding and got everything taken care of so I didn't get charged while we were getting everything figure out. I already have enough stress with my son's health, it's a relief to have something go smoothly and not have to jump through hoops it get it done. Sometimes it's simple little things that can help out tremendously.
By erin B.
Response from Velvra· Oct 5, 2026
Hi Erin, We're sorry to hear your son is on a path that needs a different route, and we hope that works for your family. Sorry too that the website side gave you trouble on your way to us. Glad we could take at least the subscription piece off your plate without any added stress. If the path ever brings you back, we'll be here with the same simple process. Thank you for the kind words. — The Velvra Team
I've seen lots of customer feedback emails go unanswered or just a generic, templated response. Velvra responded back quickly and I am very happy with the customer service that they provided.
By LaurelLaluk
Response from Velvra· Oct 5, 2026
Hi Laurel, A real response rather than a template is one of the easiest commitments to break and one of the harder ones to hold, so we take the note seriously. Thank you for the kind words! — The Velvra Team
Dear Parent Care Specialist, This was definitely a great experience, Usually I’m waiting a week or 2 for a response . Velvra has the right ideas when it comes to customer service.
By Ericka
Response from Velvra· Oct 5, 2026
Hi Ericka, A same-day response rather than a two-week wait is the baseline we hold ourselves to, and we're glad it landed that way. Thank you for the kind words! — The Velvra Team
Very quick to reply to my message and help me resolve my issues. Very kind and helpful customer service and we really do like the product a lot.
By Mary J.
Response from Velvra· Oct 2, 2026
Hi Mary Jeanne, Our team really aims to help quickly in every interaction. We're glad this is the case for you. We appreciate your kind word, and we're here whenever you need us. — The Velvra Team
Customer service was fantastic. Got a prompt response and they fixed an order issue I had. Very pleased with that.
By Jessika C.
Response from Velvra· Oct 2, 2026
Hi Jessika, We're glad to know our team was able to help you promptly. We appreciate the kind words! — The Velvra Team
The customer service representative was so helpful ☺️
By Bree L.
Response from Velvra· Oct 2, 2026
Hi Bree, We aim to be helpful in every conversation; glad it landed well with you. We're here whenever you need us. — The Velvra Team