Excellent customer service
Excellent customer service, fast delivery, but my lab is aggressive eater and still manages to knock bowl off magnet while eating.
By Donna P.
Response from trotpets.com· Sep 24, 2026
Hi Donna — thanks for the kind words about our service! Sorry about the magnet though — a lab aggressively eating and knocking the bowl off sounds like quite the mealtime. If you send me your order number, I can look into a stronger-magnet option or a fix. We're a small family business so I'll get back to you as soon as I can. Really appreciate you giving us a shot. If we can sort the magnet out, would you be willing to reconsider your rating? — Trot Pets


