Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
850 reviews
trotpets.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h
trotpets.com (trotpets.com) has 850 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
850 approved reviews, newest moderated first
Product arrived on time and as expected. Great slow feeder bowls for hungry labs.
By kelly H.
Response from trotpets.com· Jun 9, 2023
Thank you very much for the feedback. We know very well how much hungry labs like to eat and we hope they enjoy it ! Thanks again !
The customer service was top notch, they were accommodating and friendly when I received an incorrectly manufactured stand. They sent a replacement at no charge and the new stand arrived fast and fits perfectly. The products feel like they are made well and like they will be durable, which is important since I bought them for a Doberman!
By KGS C.
Response from trotpets.com· Jun 9, 2023
Thank you so much for the kind words ! We really appreciate it ! As a start-up trying to re-build a brand that means so much to us. We are working very hard to have the best customer service and the best experience for you and your dog. We love Dobermans and we hope your Doberman loves the bowls ! Thank you again !
After finding Trot Pets through a Google search, I gave them a shot when looking to upgrade my pups bowl situation. Very happy I did! I ordered a medium elevated bowl set in blue. Purchase was simple, items arrived quickly and were well packed. After some minimal and simple assembly of the stand, I was very impressed by the quality. The mat was perfectly sized to the stand and is thick silicon, unlike other mats we have had from random Amazon vendors that seem crappy in comparison. The bowls are well-sized for a Lab, and have a “Yeti” look to them (the blue against the polished steel is a sharp combo). However, the details are why I will be ordering a second set. Interlocking magnets hold the bowls very secure to the mat and stand which minimize slobbery mess and spills (not 1 spill in 2 weeks). The bowl covers have been super handy for trips to doggy daycare. I was able to just pack and go. Overall, these live up to the hype and the whole set is a fantastic looking upgrade from our previous one. Second set is on order. Nice job Trot Pets!
By August W.
Response from trotpets.com· Jun 9, 2023
Thank you so much ! Very kind of you and we really really appreciate it !
I was one of the customers left hanging by the original Trot Pets. Well, three days ago I received an email from the "new management" of Trot Pets outlining their new inventory and business practices. I was skeptical to order, but did anyway because I really wanted these bowls. I'm glad I did, because they arrived two days after I ordered them and I love them. If you're on the fence about re-ordering because of what happened last time, don't be, the new Trot Pets seems to have their act together.
By Blake L.
Response from trotpets.com· Jun 9, 2023
Thank you so so much for the kind words ! Tbh your post has meant so so much to us ! We are working really hard to bring back a product that we think is wonderful but has a challenged history. So for you to go out of your way and say nice things means so much to us. We will be forever grateful ! We wish you all the best and hope you and your dog love the bowls as much as we do. If you ever have an issue or need anything please let us know and we will fix it immediately. Thank you Again !
Took my money- I didn't receive a product or my money back after years
By Stephen C.
I ordered the bowls in February of 2022. I knew it was pre order and have no waited an official year tomorrow. We have not been given any updates since 5 months ago. Now it seems there is no business and I am out over $100. Not right,
By Brooke P.
First I want to say that I was in the initial group (I think) that placed an order. I ordered in Jan 2022 (approximately) and received my set in Sep 2022. Order #PS5580. We were told it would be months and months before our product would be ready. Then there were the shipping issues during the pandemic. That was not the fault of the manufacturer. Second, our set arrived and it was (is) gorgeous!! Besides being aesthetically pleasing is the perfect height and so easy to care for. There is one thing I would change, I should have gotten smaller bowls. That is totally on me. She didn’t grow to be as big as expected. I have always had large dogs so…I misjudged. The support I have received from this company has been amazing!! They were always there to answer questions even when neither of us was thrilled with the answer. People have left some really bad reviews due to the time that was involved. That’s crap. I waited almost a year. They offered to return my money when the pandemic delay hit. I stuck with it and them. When you order a product that has not yet been manufactured, it’s going to take a considerable amount of time. This is the best feeding station I have ever seen. The quality is impeccable. I wouldn’t have anything else.
By Beth S.
I would give a Zero if I could. Paid and was charged then waited forever. I sent a message requesting a refund. Never happened. How can they have taken all that money and scammed so many people? Lesson learned not to purchase anything off of Facebook!
By Karla D.
