travelio.comReviews of travelio.com

I booked a apartment in Jakarta on Booking.com. I trusted Booking.com to check their accommodation providers. Unfortunately the apartment is managed by Travelio and I have had numerous emails from Travelio telling me that the apartment is not available and to cancel on Booking.com. The booking is not cancelable. If I cancel I will lose the money I paid. I contacted Travelio head office by email and they keep telling me to cancel and I keep telling them to contact Booking.com and cancel. They are scammers.

1. unclean apartment 2. unprofessional office boy 3. Unprofessional and abusive customer service. 4. Poor standards of cleaning. First time i did the booking, the office boy left without giving the keys. The apartment was not cleaned, full of dust, spiders and insects. The mud was apparent in every corner and wall of the apartment. The apartment had broken furniture and belonged in trash. The apartment very different from the photos. The photos in the travellio app were from 20 years when the apartment was brand new. Nothing in the description was true. finally, i moved to another unit, The office boy only mopped the floor and left. Again the unit it full of worms, cockroches and mud. Office boy didnt do any checking of items or match with the things provided. ideally such company should be shutdown for fraud and cheating the customers. It horrible company with no ethics and no values, and no respect for customer.

As a first-time user of Travelio, my experience was nothing short of frustrating. The customer service was unresponsive and unhelpful, leaving me feeling abandoned when I needed assistance the most. Transparency is also a significant issue with this platform; critical information was either hidden or unclear, leading to unexpected challenges during my booking process. Given these issues, I cannot recommend Travelio to anyone. If you're looking for a reliable and user-friendly platform, I suggest exploring other options to avoid the stress and disappointment I encountered.

My booking number is B9F2929F5F5 for Jakarta. Our experience of using your service has been extremely horrible. Coming from Singapore, I feel really traumatised from using Travelio Service because there was so many utilities that was not working on the day that we arrived at the apartment. Even after 2 weeks, the problems with the air-conditioning and stove remained unresolved.  And while the unit was advertised that it came with WiFi, we don't have an internet in our unit for the past 2 weeks! Our own data roaming expenses have been rising fast!  Instead of solving the problem, we are accused of causing the problem because we didn't report the issue within 2-days. But neither should we be expected to enter into an apartment unit that has so many utility problems. And your customer service refused to even pickup the phone though we made many attempts to reach you. The way that you have handled the problem is dishonest and unprofessional.  Please advise how should I manage the issue. Otherwise I would escalate this issue to the relevant consumer body.  Please message me privately to follow-up on this issue. Thank you, Kind regards, Eric

This is a scam company!!!!! After paying for rent via credit card they not accepting my credit card for payment for deposit and demanding cash payment of deposit in cash given to roomboy!!!!! This is scam company better to use other international companies like Agoda or booking.com or trip.com

beware of this company, I rented for a year but they didnt provide anything correcty after I paid for all their service. I paid for general cleaning, when I check in the room is very very dirty, smell of trash and trash everywhere, the aircon are broken, the light broken, the curtain is dirty and broken. mostly inside the unit is broken and not like their advert in their page. dont get fooled by picture on their page. is fake, is scam. they require deposit, but when you ask th deposit they will avoid and keep asking all document that you already give them. I losses my valuable items when I checked in, I put my bad on the table. there is so many people inside the unit fixing the unit, there is no lock or key for any room inside the unit. even for the main door they give only 1 key no spare and you need to copy or change. they provide kitchen tools which is garbage, the cleaning tools also garbage. the sofa very very dirty. I am sure the previous tenant was a women with hijab because I saw lots of needle on the floor she throw after using it. even under the bed there is needle. very very danger if you bring kids with needle hidden under sofa, table, dining chair. there is cockroach under kitchen sink, when I open it the run everywhere, when I complain they want to put extra charge on it. they dont check inside the room properly, they have my contact details to inform me if the room not ready but they didnt. when you check in on their page like they guide any issue inside the room after check they will ignore. please dont get temp by their advert for cheap room. it only advert, in reality they didnt provide anything proper. is not cheap anyway, they will put extra charge and you'll received none sense invoice. please avoid if you dont want to get scam or trouble like me. avoid at any cost. just rent a hotel even tho paying a little bit extra but will give you also extra comfort during stay.

Bad customer service. I rent a 3BR apt with my family and very dissatisfied because they mentioned that there's water heater but it never worked. I complained almost every single day but they didn't do anything, until i gave up after 2 weeks. There are lots of cockroaches at the kitchen, one of the airco isn't cold enough. They asked me for a review afterwards, but when i wrote an honest one and i left a negative one, they didn't put that on their website. What a joke!

Do not use this service under any circumstances! While the locations and the (supposed) amenities give the impression that it can't be as bad as people say - it can and is! The apartment is filthy (not dirty or slightly neglected, but filthy!), the dishes in the apartment were uncleanable, the linens disgusting, and I wouldn't touch the rice cooker with a pole. The bathroom exhaust has never been cleaned, and the AC is leaking water everywhere. Fortunately, there will be plenty of cockroaches to keep you company while you're trying to deal with this mess. They are also more responsive than their support.