Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
222 reviews
Trace Your PastSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TraceYourPast.com, formerly known as Trace.com, is a premier global discovery platform that seamlessly connects customers with expert researchers across over 100 countries. Our mission is to align customer goals with meticulously selected researchers to minimize risks of overspending and mitigate the possibility of unsatisfactory search results. Over the past decade, we have cultivated and maintained relationships with the highest quality researchers worldwide, creating the largest network of over 4,000 professional genealogists, private investigators, archivists, and historians. Since 2014, we’ve successfully managed thousands of projects for clients from over 25 countries.Genealogy Courses and Family History Education:In 2021, we proudly expanded into the realm of genealogy education, offering a wide array of genealogy courses designed to enhance your family history research skills. Our platform is dedicated to creating a comprehensive learning environment that bridges the gap between generations, cultures, and histories. We provide accessible, engaging, and accurate educational resources tailored to both novice family historians and seasoned genealogists.Learn to Use DNA in Genealogy Research:At TraceYourPast.com, we understand the transformative power of DNA in genealogy research. Our specialized course on genetic genealogy empowers learners to use DNA evidence to trace their ancestry and discover new biological family connections. By learning to use DNA in genealogy research, you can unlock deeper insights into your heritage, uncovering connections that traditional research methods might miss.Our Commitment:We are committed to offering a blend of innovative technology, expert insights, and a supportive learning environment. Our goal is to facilitate the unlocking of personal histories, fostering a deeper understanding and appreciation of our collective human story. By enrolling in our genealogy courses, you gain the tools and knowledge needed to navigate the in
Trace Your Past (trace.com) has 222 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
222 approved reviews, newest moderated first
At first I thought the service was a bit pricey but after receiving the final documents, I am very pleased with the results they provided.
By Susan N.
Response from Trace Your Past· Mar 24, 2022
We really appreciate your review, Susan. We are so happy you are pleased with your project. We try to provide the best research projects to our customers. If there is anything else we can help you with, please don't hesitate to reach out to us at [email protected].
I appreciated the results of the project. It got off to a slow start because it was scheduled to begin April-June 2021, just as Covid was shutting down. As a result my report arrived later than I had expected. My basic question was answer but I was not completely clear from the narrative about relationship and details of a broken branch from my ancestor. Details specifically about Springers
By GW
Response from Trace Your Past· Mar 23, 2022
We really appreciate your review, GW. Covid definitely slowed down genealogical research. It has made it hard to get records in a lot of places. We are glad to hear you are happy with your overall project. If you do have questions with your project you can let us know so we can review them! If there is anything else we can help you with, please don't hesitate to reach out to us at [email protected].
Very impressed with the results they found. Not only did they find family residence locations but records and maps of land holdings.
By JB
Response from Trace Your Past· Mar 23, 2022
Thank you so much for your review, JB. We are happy that the results were what you need. If there is anything else we can help you with, please don't hesitate to reach out to us at [email protected].
This was exactly what I needed to acquire a well-rounded overview of DNA and its various aspects. The parts which address actual research and processes as related to genealogy were right on target for me. Explaining a great deal, but not overwhelming! A good course, with excellent materials and handouts.
By Pam
Response from Trace Your Past· Mar 22, 2022
Thank you for your review, Pam. We are so happy that this course was able to help so much. The course was designed to be in-depth about DNA and better help our understanding. If there is anything else we can help you with, please don't hesitate to reach out to us at [email protected].
DNA Academy I recently took the Trace.com DNA Academy. It took me about two (2) full weeks to get through the modules, as I was taking extensive notes and trying to ensure I was understanding the concepts and using what I was learning with my own Family Tree Research and DNA results. I found the course to be engaging and packed with valuable educational material. I used the course hand in hand with my DNA results to almost test the handouts and what I was learning with real time data. I had no issues using the materials provided and the text to put into action. I enjoyed the assessments, to better understand what I was learning and gauge what I needed to go back and review. Overall, if you are new to DNA or a budding Professional Genealogist, this course is a great tool to have in your arsenal to understand DNA testing. It is not plug and play. There is science that needs to be grasped and the tips and tricks were many and welcomed. Great course. Great content. Great tool for my toolbox. I will be using, refreshing, reviewing often as I get my DNA specific Professional Genealogy business underway.
By Kelley A.
Response from Trace Your Past· Mar 21, 2022
Hi Kelley, Thank you so much for your review. It's great to hear that the course was able to help your understanding of DNA. You are absolutely right that there is a science that needs to be grasped for DNA. If there is anything else we can help you with, please don't hesitate to reach out to us at [email protected].
I had no problem with the wait, but after I shared what I had been able to find on my own, I knew I needed a researcher who could research IN THE AREA my family was from. After a lot of money, all I got back was "more research needs to be done in the location your family was in" Duh, that's what I asked for in the beginning! And then get a follow up email from Trace telling me there's" additional opportunities" for further research!! Of course there is, for more $$$$$$!!!! I have politely tried to communicate through that email and have been completely ghosted. That's what bothers me the most, being ignored after asking about their work procedures. I DO NOT recommend this company. If anyone from Trace happens upon this review, please feel free to reach out at my email or call, my info is on file!
By Andrew N.
Response from Trace Your Past· Mar 21, 2022
Hi Andrew, Thank you for your review. I apologize that you are unhappy with the service at Trace. In genealogy research, it is not always guaranteed that objectives will be met. Sometimes records can not be found to conclusively confirm an objective. This is the nature of genealogical research. This is why when people pay for genealogy research they pay for the time and not a specific result. Our researchers spend their time doing their best to achieve your objective. They first look at all the areas that would most likely yield results. However, if they have exhausted the time paid for and have not yielded conclusive results they will often provide the next steps they would take in the research process. This is exactly what happened with your project. They provide these recommendations at the end of your 12-page report on what they came across and found so you are not left at a dead end. Many of our projects are successful and yield results but sometimes conclusive evidence can not be found and that is no fault of the researcher. When projects are completed as originally agreed upon we always offer continuations as an option. I looked into your emails and it looks like you sent in your complaint back in January. After which Nicole reached out and gave you the contact info of our support line. Our support team has not seen anything from you since Nicole reached out. I will reach out and I hope we can resolve your concerns. You can also email us at [email protected].
They took way too much time And money to tell me they couldn’t find anything on my ancestor. And the ‘person’ supposedly doing the research never came back to me do discuss with me or ask more questions.
By WR
Response from Trace Your Past· Mar 21, 2022
Hi, thank you for your review and feedback. Since you have not left a name I am not able to fully address your specific concerns or situation. Some projects do take longer than estimated if we have to wait on records from the archives. That is something out of our control and would be the same anywhere you go. If our researchers do have questions throughout the process they will ask us to pass that on to you. Our researchers will not move forward if they need more information from the client or if they are waiting on the client to confirm information. Please email us at [email protected] so we can further help resolve your concern.
By working with Trace, I have been able to expand upon a branch of my family I never thought would be possible as much of the family information has been lost over time. I am beyond thrilled to uncover new family discoveries and learn more about what life was like for them.
By Jennifer
Response from Trace Your Past· Mar 2, 2022
Thank you so much for your review, Jennifer! That is great to hear that so much was uncovered for you. We strive hard to provide great projects and research. If there is anything else we can help you with, please don't hesitate to reach out to us at [email protected].
