Trace Your PastReviews of trace.com

Personal contact at the beginning was fundamental, as the experienced customer contact patiently and clearly answered all questions, no easy task as I had little experience in geneaology research. Telephone meetings were always puntual as scheduled and effective. The online portal was an easy to use tool throughout the project. The overall project addressed all agreed upon topics and was punctually delivered. I thought the translations of foreign language records could have been more complete. And a small minority of the records may have been scanned in too low resolution for my satisfaction, but most salient points were legible. And there were a few consecutive months with no updates that started to make me nervous nothing at all would be revealed, a possibility alluded to in the precontractual documents, but fortunately all worked out well at the end.

I'm writing review to share that I had a really great experience with Trace. Great and clear communication, information was also very good.

It was fun seeing the family history, The process took an inordinate amount of time (even through COVID) (1+yrs), but I was kept informed of the progress

Trace successfully provide sufficient details about my brick wall ancestors parents and one sibling that I have since been able to find a second sibling line and the probate record that my ancestor named his son as Administer of the estate and names his mother. I have connected with decendents of the 2 sibling lines to learn more about this family.

I recently took Trace's DNA Academy course. Some of the information was review from what I had learned in other courses I have taken, but there were modules that had new material and applications that were helpful. There was a FB community that allowed students to communicate. However, there was a lack of Trace presence in the community to answer our questions.

The course was very logical and one module definitely built on the next. I felt prepared to move on to more complex topics as we went. I'm very excited to use the taught methodologies combined with the worksheet tools given to us, to break down walls in my family genealogy! Clear, concise instruction, just wish there would have been more interaction with the educators with online questions.

Informative course with valuable information in an understandable format.

The research was very thorough and good follow-up report. I would have appreciated an opportunity to interact by phone or email at various intervals with the researcher. More importantly a followup after the research was presented to clear up any questions or loose ends on my continued search.