These people are so helpful
I had made a mistake on a 150-dollar order. The crew at Tobacco General responded right away (same day) and corrected my mistake. It was hard to believe how helpful they were.
By Craig S.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
102 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tobaccogeneral.com was founded in 2010 as a test to see if a small company can capture the consumer tobacco market. After a few years we have grown into a formidable competitor. We pride ourselves on our customer service skills and product knowledge. That is why we have one of the highest customer retention rate online.Shop Now!
Tobacco General (tobaccogeneral.com) has 102 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
102 approved reviews, newest moderated first
I had made a mistake on a 150-dollar order. The crew at Tobacco General responded right away (same day) and corrected my mistake. It was hard to believe how helpful they were.
By Craig S.
Tobacco General provided excellent and prompt customer service, resolved my issue, and kindly answered all questions! Highly recommend!!
By Mark C.
In error I hit the wrong tubes, I reached out and the problem was taken care of. I always get my tobacco & tubes from them. Good prices and delivery.
By happy C.
Good price, fast shipping
By Nancy H.
Great company and easy website to navigate everything tobacco you need
By James G.
I had placed an order but selected the wrong tobacco. I realized this on Sunday night and reached out to them. They got my issue resolved before it shipped, even tho it was on the weekend. So I'm a very happy customer.
By Barb
Problem ordering solved in timely fashion. Thanks so much
By E L.
I've been using Tobacco General for almost 8 years now. I recently had a minor shipping issue, which wasn't their fault. It was my first issue with them in the whole 8 years. Support was friendly, and just amazing! They worked with me and resolved my issue very quickly. I highly recommend them!
By Mike C.