Amazing customer service
Amazing customer service
By Christine W.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
102 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tobaccogeneral.com was founded in 2010 as a test to see if a small company can capture the consumer tobacco market. After a few years we have grown into a formidable competitor. We pride ourselves on our customer service skills and product knowledge. That is why we have one of the highest customer retention rate online.Shop Now!
Tobacco General (tobaccogeneral.com) has 102 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
102 approved reviews, newest moderated first
Amazing customer service
By Christine W.
This is my go to place for tobacco and tubes. As far as I know they are a Monday thru Friday bank hours. So if you order on a Friday it would not be packed until the get in on Monday ish. So I ordered on Sunday. It was shipped on Tuesday and arrived Friday. I thought that was very fast. They pack well and deliver well USPS. The insurance is a scam to bring them extra income ( Google the insurance company) it comes with Insurance my order with shipping was 100 and it is automatically insurable for 100 us if you use Visa and such you have coverage there. I have never had a shipping issue. And this time shipping was super fast and excellent. Always good. I definitely recommend.
By Dude Dude D.
Great customer service!!
By LD B.
speed of which my complaint was handled.
By Pam
Refund on promotion
By customer
I would love to get my pipe tabbako automatically delivered once a month.Is that possible?You are great 👍
By Roy
Ordered shipped timely and tracking info provided thank you for your consideration
By David L.
Had a package problem twice.. post oft once ups once in about a years time… TG satisfied my problems
By Edward J.