First order there was a mistake with…
First order there was a mistake with the order but the second order came in with exactly everything correct!!
By Brandi B.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
102 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tobaccogeneral.com was founded in 2010 as a test to see if a small company can capture the consumer tobacco market. After a few years we have grown into a formidable competitor. We pride ourselves on our customer service skills and product knowledge. That is why we have one of the highest customer retention rate online.Shop Now!
Tobacco General (tobaccogeneral.com) has 102 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 4 reviews with 4 stars · Clear filters
First order there was a mistake with the order but the second order came in with exactly everything correct!!
By Brandi B.
Love the product
By Joanne K.
Great customer service and getting orders right but lagging a little on getting orders filled in a timely fashion from time of placing order.
By George A.
Response from Tobacco General· Nov 10, 2025
Thank you for your feedback! We’re happy to hear you’re satisfied with our service and order accuracy. We truly appreciate your patience. Our team is always working to improve processing times while maintaining the quality and care you expect from us.
Just want estimate on delivery date, satisfied with service so far
By Sheila S.