TradeMark Express & Urgent TrademarkReviews of tmexpress.com

Response from TradeMark Express & Urgent Trademark· Mar 10, 2018

Hi Michelle, Sorry to see you thought we could do better. I just skimmed your 48 page summary file and see only 2 things you could be perturbed about. 1) Our applications specialist used the original credit card you gave us, not the new one you gave us, thereby causing a credit card decline that was refused by the USPTO at checkout. So, we redid your USPTO filing without penalty. 2) When you emailed everyone in our staff, we told you it was not necessary. You probably did not realize your trademark was passing through our staff and the only person relevant to your file was the last person working on it, who was emailing or calling you. This is an issue we are aware of, to clarify exactly how we work, so client's expectations are more realized. We are working on a new program to mitigate this issue that we should implement soon. Your comment is a good reminder. Thank you. I apologize your experience should have been better. Sorry. Please call me if there is anything I missed in my assumptions here.Chris 650-948-0530

Response from TradeMark Express & Urgent Trademark· Mar 10, 2018

HI Aurdie, This is surprising, because I have talked to you probably 5x lately about what our application staff needed. Yes, for accuracy reasons, during the TM Application process we do communicate via emails, for accuracy reasons. We need our questions in writing for you to understand them better and for your replies in writing so we can save them better. in writing, so we will complete your application exactly as you want it. We have filed trademarks for our clients for over ~22 years. Emails work better. Unlike our competitors, we hardly ever get any USPTO Office Action refusals because we strive to get trademark applications right in the first place. Thank you for your comments. Chris 650-948-0530

Response from TradeMark Express & Urgent Trademark· Mar 10, 2018

Hi Brian, Yes, I see your trademark search did take an extra day, but the common law research was delivered on time after our trademark attorney cleared you concerning the 7 trademark hits. The name & logo trademark application did take longer because of issues getting everything exactly right to avoid a USPTO Office Action refusal. I see Carol and her staff were actively working with you to complete your trademark application filing. Thank you for taking the time to comment! Chris 650-948-0530

Response from TradeMark Express & Urgent Trademark· Mar 11, 2018

Good Morning Porter, Our policy saved you $1000. You are talking about a policy, our policy we have practiced for 25 years as a huge advantage to our clients. You seem to think that the trademark process is automatic. Trademarks need to be LEGALLY CLEAR. Clients hire us to get a final name, that is LEGALLY CLEAR - as you did - BECAUSE you are going to do business in any case, HOPEFULLY with your #1 name choice, but IF that name is in fact found to be LEGALLY BLOCKED as 30% to 40% of names are, given the type of business it is, when it comes to comprehensive research - as we specialize, as TRADEMARK attorneys do as the USPTO recommends. This is our Premium Package - where we do Step-By-Step research AND you saved $200 off each name x2 = $400 saved when you commit to the Premium Package, as you did. See your order confirmation. Please see: https://www.tmexpress.com/choose-trademark-express/#sbss. You could have ordered your 2 names per step, and paid as you went - but you would not have gotten the $200 discount, per name. Besides the discount, our Premium Package makes sure your mark is in fact legally clear at the 1) Preliminary search, 2) the trademark search then 3) the common law search. IF NOT, just like in your case where BOTH the names you hired us to trademark were blocked early, at the Preliminary search - which we do for FREE. Our approach is unique among trademarking services and attorneys - we are the ONLY trademarking company we have ever seen in 25 years to offer this common sense policy - because we analyzed as we go. Comprehensive research takes 4-5 hours and can be cut up into the 3 steps we do because the databases differ and the research strategies differ. So, there is an opportunity to save clients $ - so we do. We are mystified why no other company does or has in the 25 years we have been in business. So, back to your experience where both your names we blocked at the preliminary search level which we do not charge for, BUT we still have spent probably 2-3 hours combined staff and trademark attorney time in determining you actually were blocked and needed a new name. For 1 name, you replaced it quickly and it was found to be legally clear and we filed the trademark at the USPTO. For the second name, we are awaiting your next name choice. Let me make you aware, if you had hired any of our equal competitors or trademark attorneys who outsource the needed comprehensive research - both types do not offer Step-By-Step research - you'd would have paid $1000 to $1500 more to redo the research for 2 names AND wait another 7-14 days for the work to be done. Saving $1000 seems like a good deal to me! Hope this helps! Please call to discuss. Chris 650-948-0530