TradeMark Express & Urgent TrademarkReviews of tmexpress.com

Response from TradeMark Express & Urgent Trademark· Feb 4, 2024

Youmi, thank you for adjusting your comment. A 1-Star Review still isn't very fair. You never hired us. As an inquiry, for a SOU Statement-of-Use filing, you ultimately chose to stay with your attorney for your foreign filing. Fair enough. No problem. We love attorneys. The difference here was we stressed the need for comprehensive legal research to make sure the trademark you wanted to register was in fact LEGALLY CLEAR, under trademark law. It is not widely known the USPTO is limited by statute to research only its own database of 3.5 million marks. It cannot research the other 26.5 million marks in commerce in the USA. A wider legal search is a need. We had corresponded over a 2 month period, including 8 follow up emails. In those emails, I often asked for a phone or Zoom call with you in South Korea. I offered expanded hours too. I sought to better explain the extra need for legal research, rather than simply filing a SOU. As I had noted in my email, it seemed your attorney did not offer legal research as we had found 5 LOC Likelihood-of-Confusions from the same attorney. Maybe those clients refused the option of research. Maybe not. Legal research is a need, when you consider 35%-40% of clients are legally blocked, after they talk to one of our 12 trademark attorneys. Ethical attorneys will always include a true comprehensive search as the basis for any trademark filing. The USPTO recommends it - https://www.uspto.gov/trademarks/search/comprehensive-clearance-search-similar-trademarks. In any case, my disappointment was that we had never talked, not with you personally. Also, my last follow up email opened with: "You Mi, you made a mistake to skip the needed legal research." in bold. I meant this to stress the need for research and to catch your attention so you'd read it. To help you. Nothing more. Apparently using bold offended you. For that, no matter my intention, I apologize to you. I am sorry! I hope this reply helps. I hope it helps change your impression of me, and the company I have proudly owned since 1992. The need to research your trademark is still there. Please ask Mr. Lee about the research. Please ask Mr. Lee to call us, for his future client's trademark needs. We work for lots of trademark attorneys. A 1-Star Review gives potential clients the wrong impression of TradeMark Express. We are the best way to get a trademark in North America. Comparable services from reputable trademark attorneys are 3x to 4x our low fee. We offer a great value to our clients because of our unique blending of a expert research and application staff along with our 12 independent trademark attorney network, included in our fee for legal analysis and legal questions. Please reconsider! Chris

Response from TradeMark Express & Urgent Trademark· Mar 3, 2019

Yasmeen, Not true! What most of our clients over the last 27 years appreciate and compliment us for good service, good follow up and expert advice - you instead flame us on TrustPilot. Your post is very misleading. It makes me very sad that you chose to write this. That is why I held off replying to you until now. I'd appreciate it, if you'd please remove, or update this post. This post damages our business when we did nothing wrong. I spent about 2 hours with you in answering all your questions, explaining the need to do comprehensive research, warning you of inexpensive trademark companies that just do quick and easy preliminary research, (that they KNOW they should do because they get so many refusals), then negligently file your trademark - with the hope to get a refusal, so they can sell you more services to fix their filing mistakes. Their practice is beyond negligent, it is FRAUD. In your case, where we did a multinational bid to trademark your clothing line for the USA, European EUIPO, China/Hong Kong, South Korea & Singapore - where you faced a 70% chance if being blocked, it became readily apparent all you cared about was price. What was a rush to trademark your clothing line when you first contacted us on Nov 21, turned into a revised bid adding Taiwan, more explanations about the need to do comprehensive research and the benefit of our unique step-by-step process that makes so much sense for trademarking in 33 countries for such a tough class as clothing no less. Finally, on Dec 14 on my 5th follow up since Nov 21, you said you had picked another way less expensive company. You hung up on me when I tried to explain it was a huge mistake to skip the NEEDED comprehensive research. I sent you a last follow up, with a link to the USPTO telling you the same thing. In that email, I offered again, as I said on the phone that we'd do a free analysis of the other trademark company's research. I gave you the parameters that just their USA research alone should be about 500 pages - again JUST for the USA. Soooo, 5 weeks later, on Jan 21, I took the trouble to check the USPTO to see if you had filed your trademark yet. You had not, as best as can be found. (I checked the USPTO today too, March 3rd, a full 6 weeks later, and found you still have not filed any trademark application.) Soooo, 5 weeks later, on Jan 21st, because WE CARE ABOUT OUR CLIENTS - I called you to see what had happened, to offer again our free analysis of the other company's research, the need to do a true comprehensive search BEFORE filing any trademark, before use of any trademark - even if you had actually already filed your mark. Instead of thanking me for caring about your trademark, or a heads up that the other company had not completed their work. - instead you became upset because I called you - despite it had being 5 weeks - and as a fellow business owner - why wouldn't we call you to help you, when we define ourselves in the mission to help all our clients, all our inquiries to the best of our ability - NOT the likelihood we may get an order. I know for a fact your chance of hiring us is single digits once you passed on our, (what I think is), great $500 off bid, and our $500 Challenge IF you find a better trademark company. I have way better/more things to do, than spend :15 reviewing your file again, checking the USPTO and then calling you to HELP YOU .vs the probability you'd actually hire us. IF you hadn't hung up on me, I was going to offer you DOUBLE our $500 off Challenge, IF you have found a better trademark company. That's $1000. I'll offer it here. I hope all this helps. I hope you see where we are coming from. Why people hire us, and stay with us for their future trademark work over the 27 years we have been in business. That you don't buy expert legal services solely on price. Again, I'd appreciate it, if you'd please remove, or update this post. I appeal to your sense of honor and fairness. Thank you, Chris 650-948-0530 PS: Here's the USPTO's advice, that I sent you in my first and last emails to you, that I pointed out to you to avoid inexpensive trademark companies, that skip the needed comprehensive IP trademark research: IF THE USPTO SAYS TO DO A COMPREHENSIVE IP RESEARCH - THEN WHY AREN'T YOU? What TradeMark Express Does to Help Avoid Potential Trademark Pitfalls THIS COPY IS DIRECTLY FROM THE USPTO - See: http://www.uspto.gov/trademarks/basics/private_attorney.jsp "A private trademark attorney can help you before, during, and after the trademark application process, including policing and enforcing any trademark registration that may issue. While you are not required to have an attorney, an attorney may save you from future costly legal problems by conducting a comprehensive search of federal registrations, state registrations, and “common law” unregistered trademarks before you file your application. Comprehensive searches are important because other trademark owners may have protected legal rights in trademarks similar to yours that are not federally registered. Therefore, those trademarks will not appear in the USPTO's Trademark Electronic Search System (TESS) database but could still ultimately prevent your use of your mark. In addition, trademark lawyers can help you during the application process with several things that could seriously impact your trademark rights, such as determining the best way to describe your goods and services and preparing responses to refusals to register that an examining attorney may issue. Finally, a private attorney can also assist in the policing and enforcement of your trademark rights. The USPTO only registers trademarks. You as the trademark owner are responsible for any enforcement."

Response from TradeMark Express & Urgent Trademark· Dec 7, 2018

On 12/7/2018 10:57 AM, TradeMark Express - TM®SM - Chris DeMassa wrote: Akbar, Your ongoing complaint about my not mentioning ANY USPTO fees is NOT true. I talked to you, called you, left messages for you 12 times from Nov 1 to 29. The times we did go over everything were on Nov 1, 3, 5, 20, 29. That is 5 times! My handwritten notes corroborate this, as you can see below. See the left hand corner $275 x2 = $550 in USPTO fees, because you were going to file 2 trademarks - one for WA World Of Antiques and then another for World Of Antique Rugs / World Of Rugs. This is a USPTO fee, NOT our fee. Why would we charge someone else's fee inside of our fee? How can we charge you an additional $200 for that 2nd application, when the USPTO fee is $275??? None of this makes sense!! Some clients are in 5 classes, which would be USPTO fees of $275 x 5 = $1375. How d we fit that in our fixed $600 fee? Some only qualify for State trademarks, which range from $10 to $125. Some client are blocked and never file. Heck, here's your own email to me asking about cost to TradeMark Express and cost to the government, which we discussed at length the next day on Nov 5th: On 11/4/2018 2:10 AM, World Of Antiques wrote: Hello Chris my question is: 1. I have a cost for each name search? 2. How much is my cost to pay for registration about "company NAME trademark" to Government ? 3. How much is my cost to pay for registration about "company NAME trademark" to your company ? 4. How much is my cost to pay for registration about "company LOGO trademark" to your company ? 5. How much is my cost to pay for registration about "company LOGO trademark" to Government ? 6. What do you want about documents? Additionally, I NEVER write a $ number down unless I AM talking about it with a client. A 25 year habit. In your case I recall distinctly repeating all the information to you several times. Yes, English seems to be your second language, but you seemed to understand everything we discussed. Lost in all this is that I SAVED you $1800 from ordering all your 4 name variations together into just one expanded comprehensive search, instead of 4 separate orders. I ALSO SAVED you $875 from filing a LOGO that you really do not have. I guarantee you, from my vast experience that almost every competitor we have would have gladly taken your ALL YOUR $1800 and $875 = $2675 and filed your LOGO as well despite your NOT REALLY having a LOGO - as it is just a type font and a non-descript small star. Additionally, I stayed an extra :90 after the close of business one day because you were going to come to our Los Altos office. The day you were in an auto accident. In my opinion, I gave you extraordinary service, expert advice determining your exact needs that saved you $875, was very patient in explaining what exactly to do AND patiently followed up with you as you requested we do. I cannot be MORE PROUD of the way I personally have helped you. Your complaint is both baffling AND EXTREMELY UNFAIR. I will call you shortly. Chris 650-948-0530 <order and sales slips inserted here>

Response from TradeMark Express & Urgent Trademark· May 21, 2018

Hi Rob, We understand your concern, throughout the whole process we have tried to assist you and offer you the best advice as to how to keep and maintain your trademark regardless of the logo filing. You received an Office Action on July 7th, 2017, the due date was January 7th, 2018, the office action required a simple disclaimer, clarification of the drawing and of the color. In responding to the Office Action we advised you as to how to approach the examining attorney, also advised informing the examining attorney that you would only like to keep the name. She did not accept the change stating “an additional application must be filed”. Instead you let the mark lapse and a formal response to the office action was never filed. When dealing with your file we did kind of work backwards as we filed the logo before we filed the name. It is recommended that big companies have one trademark for the logo and one trademark for the name as it makes your brand stronger and you are able to advertise with them both together and apart while ensuring your full rights. At some point you mentioned interest in trademarking the logo which is why we recommended letting this trademark go to registration then refiling the name mark alone, which we would cover all the fees except the USPTO filing fees of $275 considering it is not our fee and it is unethical if we pay on your behalf. We apologize for the communications issue that happened as our primary goal is to have successful trademarks filed for our clients. Communications with you after December was a challenge as you would not want to talk to us after not agreeing what we recommend. Regardless of the dilemma Trademark Express has continuously wanted to help you. As for refunding the $400 we have a rollover policy, we do not do refunds. All of the $400 have been exhausted as we completed the full preliminary, Federal and State, common law, attorney consultations and analysis along with filing on your behalf. We completed all of the work to ensure your trademark is legally clear which in fact it is. We would be willing to help you and re-file this trademark at no cost, like stated previously we do not cover filing fees as it is not our fee. If you would like our assistance in re-filing the trademark we would be more than willing and happy to assist you get this done, on top of this we would monitor your trademark for a full year after filing and if you receive any minor notifications from the USPTO we would respond to them at no cost.

Response from TradeMark Express & Urgent Trademark· Mar 11, 2018

Quindra, NOT FAIR! You paid us $400, not $2000. You are confusing us with a scam offer you got, that wanted you to pay them $1500 for some ridiculous fraudulent service that we told you did not need. Hard to say because you refused to send what you were looking at. As to your trademark - Everything went well on your order until your credit card declined when we tried to file your trademark at the USPTO for $275. That started a long series of emails and phone calls, a lot extra time spent, between March 23 and Oct 28 when you finally we finally filed your mark when you had funds available again. To help you out we even waived our $50 fee to refile your trademark again. From what I can see, you were angry your credit card declined and you got the fraud offer - thinking it was from us, not accepting that when you file for a trademark your contact info is in fact public record the USPTO offers to show who owns any given mark. I invite you to call me! I tried to call you a few minutes ago, but your SMS did not seem to work. Thank you! Chris 650-948-0530 PS: That is a ridiculous statement about me saying anything about you being a "poor customer" and "deserving poor treatment". NOT TRUE. I never ever, ever said that, thought that - any of that. In every case we replied to you with respect, patience and understanding - as you finally were able to trademark. We did not forget about you. We kept at it to make sure you got the trademark you wanted, the one you hired us to get for you. The trademark we did file for you. Please call me!

Response from TradeMark Express & Urgent Trademark· Feb 13, 2018

Hi Betty, It was good to talk to you. Again, I apologize for not catching your email order. Emails are a challenge to us because we have so many clients, resulting in hundreds of emails a day and just a staff of 20. In writing this, I recall, at the time you ordered in Oct 2016 our Urgent Trademark orders were always caught in our spam filters IF we had not communicated with you before. Spamarrest blocks ALL emails that we have not prior approved or first sent an email to you. As it is documented in your file, we had no contact with you in any way before you ordered online. 90% of our clients talk to us, talk to us and talk to us some more - as people have lots of questions before ordering. So, we expect and look for their web orders. In your case we only saw your order when we manually checked the spam filter - 4 hours later. Not swift. Had we known you were in such a time crunch we would have stayed on overtime and finished your order that day. UT clients take about 10 hours, and involve 3-4 staff members - working in concert at the same time. Since you did not stress you had to have the work done immediately, we apologized, started the order that day and finished it with the comprehensive research, analysis, competitive checks and trademark attorney review by 10am the next morning. Ready to file. Then we never heard from you. We never got your TM Application Worksheet. Our overtures to remind you were not answered. I do not understand why you did not complete the process and file your proven to be legally clear name. A check of records show you filed a fictitious name 5 weeks later and filed this trademark with a attorney 10 months later. We recognize things change every day, so we understand why these events became delayed. I wish you would have noticed the quality of our work, the depth of our research which is unparalleled in our small industry and talked to us, come back to us - to file your trademark application. As to our email issue, we have since aimed our email order form at multiple staff emails, around our Spamarrest filters to prevent any delayed orders. Now everyone sees when an order comes in! My offer for a make good stands. Thank you for your time on the phone today! Let me assure you though, we are not in business to ever, ever make you feel the way you did, enough that you walked away from us and delayed the start of your business. I'm Sorry! Chris 650-948-0530

Response from TradeMark Express & Urgent Trademark· Mar 11, 2018

Good Morning Randy, We have done exactly what you hired us to do. NO EXTRA FEES. Not true! You wanted to resurrect a very old, out of business brand. There were descriptiveness issues with the particular name you wanted to trademark. These issues may too be an obstacle to your trademarking the name, whereas they may not have been for the original trademark owner who was out of business. This is why you needed one of our trademark attorneys. The comprehensive trademark research found 3 research conflicts/similarities that turned out not to affect your legal use, so we did the comprehensive common law research and found 29 research conflicts/similarities. Yes, 29 is a lot. These 29 hits like the 3 trademark hits needed to be verified to determine if they in fact were still in business and discussed with one of our 5 trademark attorneys. Yes, it is true that one of our trademark attorneys charges a $35 because he adds an extra written summary of his recommendation. This is his policy, not ours. Our other 4 trademark attorneys do not do written reports, so there is no issue of a $35 fee. All you need is to talk to 1 attorney, not all 5. As to your 29 Common Law research hits, you asked us to check these for you. Our TradeMark Express Premium Package does not include this extra work. Please see our itemized fees, which we explained when you ordered, and are stated in your order confirmation and on our web site: https://www.tmexpress.com/order-my-trademark/. When you complained, we offered you an upgrade to our Urgent Trademark package where we do ALL the competitive checks/verifications - no matter how many. Yes, 29 hits are a lot to verify. You handled the 3 hits at the trademark research level yourself. This is extra work we did not charge for if you see our itemized steps to our Premium Package - the one where you saved $200 on the application. We coached you how to do competitive checks/verifications yourself. We reached out to you numerous times to help you, get back on track. Theses hits do need to be looked into. This is the purpose of the comprehensive research. As the # of hits, ie conflicts and similarities can vary GREATLY between client's orders, and our constant marketplace pressure to keep our fees rock bottom and the relative ease for clients to do these needed checks themselves - we keep to doing the work clients cannot do themselves, namely, the comprehensive research, applications and trademark attorney consultations. This is what we do, what we itemize on our order page. This business model has worked for 25 years. It has personally saved you $1000 from hiring a trademark attorney directly. We'd like to finish your order. Please call us! Chris 650-948-0530

Response from TradeMark Express & Urgent Trademark· Feb 1, 2018

Hi Shannon, I just called you about this issue the 7 trademark conflicts and similarities our research staff found. We ask clients NOT to leave messages for any of our 5 trademark attorneys because they assume you are calling the next attorney. This is stated in your research report attorney section. I see Marcela also wrote the same thing to you, in an email. We cannot proceed until we heard from you. Please call us! Chris 650-948-0530 PS: Please be aware we did a combined comprehensive search of Born Prissy and Prissyness for the price of one, saving you $500. Most of our competitors would have called this 2 orders.