TradeMark Express & Urgent TrademarkReviews of tmexpress.com

Response from TradeMark Express & Urgent Trademark· Mar 3, 2019

Hi Stephanie, I am finally catching up to our TrustPilot review comments! Yes, I agree. I see there was an undue delay in the filing of your initial order. It appears there was a missed instruction to our application filers, from our application staff when your application was settled with Carol on April 17th. I apologize for this delay. Since, that time period we have hired new staff to assist in our application department and they are more up to date nowadays, lessening the chance of this happening. But, I have to admit, that this is a very easy thing to happen, which amounts to a mere cut and paste error when moving a filing along the pathway. I have made the same mistake myself. Ideas? I will address this issue with our application manager, Carol Neil - as I want to be constructive about anything new we might be able do to lessen this from happening to our other clients. Being in business 27 years is no excuse not to improve procedures. BTW - Your mark did reach an expected registration in a record 5 months, 3 weeks. That's amazing. We appreciate your subsequent orders with us. Thank you for your continued business! Chris 650-948-0530

Response from TradeMark Express & Urgent Trademark· Mar 10, 2018

HI Aurdie, This is surprising, because I have talked to you probably 5x lately about what our application staff needed. Yes, for accuracy reasons, during the TM Application process we do communicate via emails, for accuracy reasons. We need our questions in writing for you to understand them better and for your replies in writing so we can save them better. in writing, so we will complete your application exactly as you want it. We have filed trademarks for our clients for over ~22 years. Emails work better. Unlike our competitors, we hardly ever get any USPTO Office Action refusals because we strive to get trademark applications right in the first place. Thank you for your comments. Chris 650-948-0530

Response from TradeMark Express & Urgent Trademark· Mar 10, 2018

Hi Brian, Yes, I see your trademark search did take an extra day, but the common law research was delivered on time after our trademark attorney cleared you concerning the 7 trademark hits. The name & logo trademark application did take longer because of issues getting everything exactly right to avoid a USPTO Office Action refusal. I see Carol and her staff were actively working with you to complete your trademark application filing. Thank you for taking the time to comment! Chris 650-948-0530