ThriveworksReviews of thriveworks.com

Vivan is amazing! She makes me feel comfortable and heard. I often feel like I am chatting with a friend!

Before you proceed with this company, always check what's covered and not covered because they will not inform you about additional charges beforehand

It's ironic that a company whose mission is to support people's mental health has caused me so much unnecessary stress. I chose Thriveworks because their website listed a therapist as accepting my insurance. I booked the appointment based on that information. Two minutes after my therapy session had already started, I received an email saying the therapist was actually out of network and that I would be billed $240. By the time I saw the email, the session was over. I was never given the chance to make an informed decision before incurring that cost. I immediately disputed the charge and asked billing not to charge my card while the issue was being reviewed. Customer support said my case had been forwarded to a billing specialist. Billing never responded. Instead, Thriveworks charged my card anyway. The part that hurts the most is that I've been waiting over a year to start therapy. It took a lot to finally reach out for help, and what should have been a hopeful first step instead left me feeling misled, anxious, and distrustful. Mistakes happen. What matters is how a company responds to them. Unfortunately, my experience has been one of poor communication, disregard for a pending billing dispute, and a lack of accountability. I sincerely hope Thriveworks improves its insurance verification and billing practices. No one seeking mental health care should have to leave their very first appointment wondering whether they can trust the company that's supposed to be helping them.

Scammers. I had 3 appointments this week where no one showed. 2 atleast the therapist contacted me & has no electricity. The 3rd called, there was a zoom issue, I called back with no way to get the practitioner directly, next, contacted customer service immediately during the appointment time. They were no help other than his email in which he never responded. They then without authorization charged my bank $135 no show fee though I was on the phone with them trying to connect during the appointment??? Like idk who runs this place but it screams scammers!

Avoid Karen Jacobs-White, LPC at Thriveworks at all costs. She is a hyphenated liberal that does not believe in traditional marriages. I could have used a magic 8 ball and gotten better advice. Steven Hankinson

My provider is amazing! I have no issue with her at all. The reason I have a 4 is due to the business/customer service side. I have had several issues with them billing for visits either incorrectly or requesting/ taking payment without verifying my insurance coverage. I have 2 insurances and recently found out that my second insurance has been paying them, as well. When I call, it seems as though no one really understands how to rectify the discrepancies. I wish the billing practices were more consistent and that they had actually certified coding/billing contacts who we could speak with.

Experience is always great

Ms.Cuevas is very knowledgeable and positive.