ThriveworksReviews of thriveworks.com

Initially my sessions were going well and then it seems as if my therapist became dismissive of me sharing my lived experiences. She seemed to become agitated or annoyed with the things I was sharing and would try to correct me about MY LIVED experiences. I did not feel seen or heard by her.

Did not feel like therapist was fit for me and when I tried another provider, they kept referring me to the wrong specialist. No one had evening availability.

This service sounded great when I discovered it. I uploaded my insurance card which is a dual complete Medicare advantage plan. This means that I have active Medicare and Medicaid. This makes me a qualified Medicare beneficiary meaning that if there is anything not covered by my primary insurance plan, the company has to eat the cost. Despite my QMB status, Thriveworks attempted to charge me three times. When I first discovered my provider was out of network, I thought no big deal, I'll just find somebody else. But it turns out nobody was fully in network with my plan and they kept signing me up with providers anyway and charging me a balance. As I mentioned, with my QMB status, it is against federal law to charge a client a balance. I had to threaten reporting them to Medicare in order to get my money back. I am still reporting them to Medicare. They have the tools to see my QMB status and they chose to ignore it and fill me a balance anyway despite this being illegal. As far as the service providers, I saw two of them. The first one, Jodi Miller was fantastic. The second one was not a good fit at all.

My appointment was canceled at 5 a.m. on the day I was scheduled to meet with a therapist. When I called to investigate, I learned that the cancellation was related to insurance information. I was able to reinstate the appointment, but was then required to complete the intake paperwork again, without any clear explanation. Throughout my brief experience with Thriveworks, the company repeatedly addressed me by the wrong name, despite my having provided my preferred name on the intake forms. Most recently, I received a $200 bill that once again used the wrong name. These experiences prompted me to investigate the company more closely. I learned that Thriveworks is backed by private equity, which raised additional concerns about its business practices and priorities. The scheduling problems, repetitive paperwork, billing issues, and apparent disconnect between administrative operations and patient information did little to inspire confidence in the quality of care. I am deeply concerned about the growing role of private equity in mental healthcare, particularly the potential for financial priorities to compromise patient experience, continuity of care, and working conditions for providers. Based on my experience, I would recommend looking elsewhere for mental health services.

I don’t like that I didn’t get a diagnosis and treatment plan Sessions were not structured in anyway The therapist knew that I had a background and mental health and instead of teaching me skills kept telling me I know how to deal with a narcissist if I did, I wouldn’t be in Services There are lots of assumptions made calling certain individuals that I would talk about evil or saying they never loved me, which doesn’t really help mental health if I’m significantly depressed and having unhelpful thoughts.. I was encouraged to get an eviction when I expressed that I had trouble versus somebody breaking down the pros and cons and reality checking those for me. The clinician was consistently 6+ minutes late when it got to nine past.. I reached out to Thrive Works and they told me to wait until 10 minutes so now I have to go back to my insurance to make sure that they didn’t fraudulently claim that they saw me for 90837 when it was a 90834.. There’s a big disconnect between when you call the customer service line and speaking with the therapist. I just don’t think that this is a good service since we can’t even get a diagnosis maybe my standards are a bit higher when it comes to quality of care but this did not meet the mark at all. It should not take me a month to get my diagnosis that should’ve been provided to me after I did my assessment along with my treatment plan. That’s a basic standard of therapy care.

Taking charge of your mental health is the bravest choice you can make. When I started this journey I needed support that truly understood healing is not a straight line. The experience here changed my perspective. The clinicians are genuine and they actually listen. They helped me find the strength to keep moving forward even when things felt heavy. This was not just about fixing problems but building a better future. If you are standing at a crossroads wondering if it is worth it trust me it is. The process is seamless and the care feels deeply personal. You deserve to thrive. Take that step today because your wellness is wo

My therapist wasn’t able to help me. I’m not sure why. There was never a clear plan during treatment. I don’t feel I’m beyond help. Holding me accountable might have helped, almost anything,might have helped.

You are charged an initial eval fee every time you see someone new. Your info is not shared across Thriveworks providers. Be ready for this whenever your therapist leaves or has a sub. Psychiatrists were not equally trained on billing and often charge differently or more than others. I was often charged extra for psychotherapy when all a session consisted off was casual chat and them talking about their own monthly updates over my own. Your provider can not provide your documentation and everything must be requested through the company instead. If you question billing, support will ignore you rather than explain their own claims to your insurance. Billing is a complete scam.