ThousandtrailsReviews of thousandtrails.com

Been trying to cancel membership for a while now. No one gives the same info and no one will cancel the membership. Just keep getting run around and the membership auto renews.

I had thousand trails because I live in my RV year round. There was a park I wanted for a long term stay aka more than 2 weeks!! and was told in order to even make a reservation I needed a pass. I get the membership and the reservation terms for long term stays is officially booked out for the next year!!!!!!!!!! So, I try to cancel my pass as that was the only reason I wanted it, with a two your commitment and understanding I had only had it for two weeks time and explained the situation and they still had to get their money and wouldn't cancel. Nor could the front desk person of the park I wanted to stay at could of just said " even if you get it were booked" which would of been the honest and nice thing to do as I explained to her that place would be the reason I got it to begin with. Then its finally actually been more than two years a very kind costumer service girl cancels it for me. They then took 3 weeks to respond to an email, I had sent a response back. Its already been handled and then another person sends a snide email about how it will end and at this date because of the contract and I don't owe any more money. To speak to someone is hard, and there was literally only maybe two people I did speak to that had actual costumer service and were kind. I would really look around as I said its hard to get ahold of any human and once you sign up even if its a week after and you call they will just continue to take your money. I paid 62.56 every month for two years never stayed at one site and when I had called to stay in the Vegas location the one time, in all the time I had it and considered using it. They never returned my phone call and when I called back again and spoke to someone again rude. Asking questions because I had never used the pass and never did. It was a big waste of money and highly recommend looking into other site places such as KOA

Worst decision we ever made. try to schedule campgrounds and they are all full, except for some public sites which we would have to pay for. they sell you a bill of goods then don't follow thru. they are as useless as tits on a bull.

We bought a membership,and paid 1,688 dollars upfront. My husband passed away 10 days later. I asked for cancellation and refund. They continued to bill me 280 per month. 23 months after my request for cancellation and refund I was told they would cancel but no refunds.

My problem with Thousand Trails is the annual sites and the locations of where the sites are. They only have annual sites for RV's in certain regions of the country and not for the owners of the RV's during the wintertime which to me doesn't make any sense. Do people go camping in the winter? Of course! There are many private campgrounds that have year-round camping in the northern U.S and they're full during the winter but it's hard to get into them because they're full. So why not open it up for the winter in these regions? Very simple, if it's 5000 or 6000 dollars for the RV and not the owners per year in these northern regions, just make it 12,000 including the owners! Very simple, there are people who would pay for it, I am one of them.

My experience with Thousand Trails has been extremely disappointing. I purchased a membership believing I would have access to their advertised campgrounds. After joining, I found that there are no available sites anywhere I want to travel. Their website is outdated, some of the parks they advertise are not even open, and the information they provide is misleading. When I contacted customer service, I was told I needed to call every time I wanted to make a reservation. Each call resulted in excuses and options that had nothing to do with the locations I actually wanted. At one point, a representative shrugged it off with “oh well,” which told me everything I needed to know about how little they care. They refuse to refund my money even though the membership is completely unusable. This feels deceptive and unethical. They encouraged me to expand my membership, yet even with that upgrade I could not book anything. I would strongly warn others to stay away from Thousand Trails. In my experience, they do not deliver what they promise, and they do not take responsibility when their product does not work.

It is not possible to unsuscribe from emails! It is not possible to reach a agent on the chat! This company is srewing people.

If I could give negative stars I would. -- AVOID AT ALL COSTS -- SUBSCRIPTION CANCELLATION NIGHTMARE Purchased in 2023 to try out, now in 2025 I'm getting harassed to pay a cancelation fee of over $1000 for 2024! -------------- Read all of the other review sites before buying Thousand Trails ---- ** Impossible to cancel ** Never any availability when you try to use it ** Shady recurring sales tactics to extract thousands of dollars from their own customers! --------------