ThousandtrailsReviews of thousandtrails.com

I have a Journey membership, but cannot place any reservations online due to a notice that constantly appears to call Thousand Trails to complete reservations. I call and get a message that says no one is available to assist with reservations, book online. If I call the specific RV park, they cannot assist wuth reservations unless I want to pay out if pocket since RV parks cannot access the membership particulars. Why am I paying for a membership?

Thousand trails encore park sunshine key in florida is a nightmare. There are no grocery stores. There's no activities they show you a beach but it's a joke And they have put too many people, too close together. Thousand trails parks and the everglades miami is like walking into the nineteen hundreds with hillbilly, standing on the rails of their pickup trucks screaming and yelling drunk all night.This place was a hell hole. We spent four thousand dollars on a membership and not one place.Except two parks in the keys have had a functioning pool or clubhouse. There has been no pool or clubhouse or any facilities in all the other thousand trails. Let's start with a thousand trails at medina lake. First, there's no lake.Take that off your advertisement.It's a bold face lie, which is called fraud Second, no pool, no facilities because they didn't have a manager to even run.The facility weeds were over five feet tall.The dog park was the same had stickers everywhere.This is to be said for all dog parks by thousand trails, except at sunshine key in florida. We have purchased new locks to put on the door of our motor home.Because we have been in danger in an unsafe conditions. We are going to keep leaving.Reviews and contacting the military and everybody.We can since my husband's a disabled veteran to try to let everyone know not to spend their money and they scam you and they won't give you your money back, even though they promise all these facilities. What they don't realize, and maybe others don't know.I'm gonna try to cancel through my credit card company.I have photographs and everything Please do not buy a thousand trails membership. My husband's family owned a membership for years.And the parks used to be so nice, we traveled everywhere with them.This was disgusting every single night. Fort Myers Encore resort park had no clue. They had guests that weren't even registered. That guest almost ran me over driving drunk in the park. I went to report it and they said no one was staying there, but guess what? They were, they had been there for a long time. No gate guard either.This place is unsafe virus beware!!!!!!!

Absolutely disgusting and one of the worst rental experiences my family has ever had. We booked this cabin for an entire week and were so disappointed that we packed up and left after only two days. The cabin was filthy from the moment we walked in. The floors looked like they hadn't been mopped in months, and the overall cleanliness was completely unacceptable. To make matters worse, there were ticks all over the property, making it impossible to relax or feel comfortable letting our family enjoy the outdoors. The amenities were severely outdated, worn down, and clearly neglected for years. Nothing about this place matched the expectations set by the listing. The photos online are extremely misleading and make the property look far better than it actually is. What we arrived to was nothing close to what was advertised. We spent our hard-earned money expecting a clean, well-maintained cabin for a family vacation and instead walked into a dirty, poorly maintained property that felt neglected in every way. We were so uncomfortable with the conditions that we chose to lose money and leave early rather than continue staying there. Save yourself the disappointment and book elsewhere. This property needs a serious deep cleaning, major updates, and a much more honest listing.

As soon as signed up for a membership, it became nearly impossible to get anyone at Thousand Trails to answer the phone. And it became nearly impossible to reserve a site at one of their member campgrounds. Thousand Trails blames it on the campgrounds and the campgrounds blame it on Thousand Trails. Bottom line, your money will be gone and you will have nothing to show for it.

Poor quality parks. Terrible customer service.

Company is absolutely horrible. Some of the worst customer service I've ever dealt with. 20 minute wait on chat and they can't do much and tell you to call. Then over an hour wait on call and they never even called. Resevation system is a joke. If you are a member and try to reserve, good luck. Most sites are sold out. Then log out and try and you'll see they have spots. They have it set so only a few members can gets spots, the rest they hold for people paying. So what's the point of paying for a Thousand Trails membership if you can't use it where you want. Then you have the Trails Collection add on for another $450 and they don't prorate it for the year. So if you buy in June, you only get 6 months. And you can't pay online, you have to request it and wait days for someone to call you so you can pay over the phone. Truth is Thousand Trails sucks. They need to sell the whole thing and let another group take it over and run it. This is not worth the month. Just save your money and make your own reservations. You'll get the spots you want and won't get frustrated with all the run around.

I honestly cannot believe how frustrating it is to try to use Thousand Trails. Every time we try to book a campsite, the system throws errors. It does not matter what park, what date, or how many times we try. The booking system simply does not work reliably. You spend time searching for locations, pick your dates, go through the process, and then it fails. Over and over again. So naturally you try to call customer service. That is where things get even worse. Instead of speaking to someone who can actually help, the phone system just says they are too busy to take the call and then it hangs up on you. No option to wait. No callback. No support. Just disconnected. When you pay for a membership service that is supposed to make camping easier, the last thing you expect is a system that blocks you from making reservations and a support line that refuses to answer calls. Right now the experience feels like paying for access to something that is nearly impossible to use. If Thousand Trails wants to keep members happy, they need to fix two things immediately. First, make the reservation system actually work without constant errors. Second, provide real customer support instead of a phone line that just hangs up on paying members. Until those issues are fixed, the experience is extremely disappointing.

Hi. I am a family of 7 (all 5 little ones) in California in the central valley and we are just 1st timers looking for a place to rv for my sons 9th birthday and so we took him out to Thousand trails at Lake is the springs. we do not have any membership or anything like that except a reservation for 2 nights at lake of the springs in Feb 2025. For some reason, we couldn't check into the night of the campground on the day before of our reservation due to some website issues and confusion. We wanted to go early as possible so we can choose the best and suitable campsite for our family before the weekend where it will get busy and best spots will be taken. with this being said, we did initially scouted before we drove out there few days before the reservations (this was before the new regulations took effect). However we took a gamble and drove there with our new RV on the day before our reservation. when we got there, it was afterhours. however, luckily there was a kind lady by the name of Eva, who works there and was gonna leave for the night, office was closed already. we drove about 1 hour to get to this location and wouldn't been a bummer to drive back home with the RV and the whole family. we asked the nice lady there to see if we can check into our camp place without checking into the system. Eva was very understanding and kind to us; be mindful that by this time it was already dark. she allowed us to go get checked into our campsite and get settled in and we can come back up to the office in the AM to get checked in and just pay for the prior night. me and my family was very pleased and grateful to her. so the next morning, I went back up to the office and made my payment for the night before check in day. Then also met with a gentleman named Dave#12 and it was such a good greeting and communication with this man as I was getting checked in and so I wanted to acknowledge this man as well. So to the employees by the name of Eva and Dave #12. Thank you to the two of you. My sons 1st birthday trip to this location was awesome and perfect. Thank you. I Hope that management will recognize your guy's efforts and service. I apologize that it took me 1 year to make this review but I want to recognize her for her kind service.