Thompson Cigar Company Reviews | Read Customer Reviews of thompsoncigar.com

Monday, November 9, 2026 · Customer reviews of US businesses

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Thompson Cigar Company Reviews | Read Customer Reviews of thompsoncigar.com

Thompson Cigar Company reviews

822 approved reviews, newest moderated first

Aug 11, 2026
Nice smooth cigar with good flavor
Nice smooth cigar with good flavor
By Michael
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Aug 11, 2026
The order process and shipment information is very good
The order process is very good, simple and very detailed. It's user friendly.
By ANthony H.
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Aug 11, 2026
Quick services and delivery
Quick services and delivery
By Russel
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Aug 11, 2026
This is about the customer service………
This is about the customer service…… had some concerns about a purchase and the customer service was beyond excellent !!! They know how to treat a keep a customer !
By Marv
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Aug 11, 2026
Promoted free delivery on the item but…
Promoted free delivery on the item but was taken off at the time for payment.
By Ignacio
Response from Thompson Cigar Company· Aug 18, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.
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Aug 11, 2026
Easy to communicate
Very easy to communicate with the staff on placing an order. Cigars arrived sooner than expected and I was very happy about that. Cigars, I have had some nice compliments about the aromatic smell of the cigars.
By Tony S.
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Aug 11, 2026
The cigars came in
The cigars came in. They were hot. The box was hot. Could not smoke a cigar bitter taste! put them in my humidor for nine days! That did not work so I threw them away!
By Daniel
Response from Thompson Cigar Company· Aug 18, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.
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Aug 11, 2026
I was shipped a pack 5 cigars I DID NOT…
I was shipped a pack 5 cigars I DID NOT ORDER- I did not receive my 20 ordered cigars. I called today and was told the 5 pack was a freebee? I was told me ordered 20 cigars is at post office VERY CONFUSED THIS HAS NEVER HAPPENED PRIOR and I am packing for 3 week out of country vacation very surprised
By Mark J. C.
Response from Thompson Cigar Company· Aug 18, 2026
We're sorry to hear about this experience, but our records show that you've contacted us and received assistance already. We hope all your concerns were addressed by the representative that was assisting you. If you have any additional questions or concerns, please let us know. We're happy to help!
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