Excellent selection of cigars.
Excellent selection of cigars.
By Steven
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
822 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Thompson Cigar Company (thompsoncigar.com) has 822 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
822 approved reviews, newest moderated first
Excellent selection of cigars.
By Steven
Cigars were supposed to be 58 ring and I got 54 ring
By William S.
Response from Thompson Cigar Company· Aug 18, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.
Price,selection, delivery, ease of ordering.
By Joseph S.
OK, bear with me. When I got my cigars and opened them up and saw that the cigars had a green wrapper I was not happy when I ordered them. It showed a picture of the cigars with a Connecticut rapper. My fault I didn’t read the caption on the right that said it had a green rapper, but to my surprise when I smoke one, they were very good. I was happy. I think they’re better than the Connecticut rapper I think of more people try the green rapper they would buy it more than a Connecticut rapper. At least I think I will. Thank you.
By Kim
You folks always provide excellent: service, product and pricing.
By B R.
Great cigars, great service.
By David
Extremely helpful staff. Friendly and supportive. I had a problem with shipping and together we found the fault.
By Patrick
Shipped quick and got what I ordered No problems
By Rob