The order was complete and on time
The order was complete and on time. Good service and no problems.
By Ralph
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
822 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Thompson Cigar Company (thompsoncigar.com) has 822 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
822 approved reviews, newest moderated first
The order was complete and on time. Good service and no problems.
By Ralph
Always helpful and courteous!
By Vernon
I like most of the selection. I do t like the not-free shipping option, unless you spent over a certain amount. Deliveries take longer then expected. Most coupons don't work.
By Jack
Thompson Cigar Company is an amazing choice for my cigar needs and options. Its a service that I have come to depend on over the years. Most notable is their catalog of cigars with dependable delivery service. I order monthly!
By customer
I bought Don Rafael Fumas Connecticut for a daily smoke, only maybe one out of 5 was smokable. I have thrown away most of what I bought. I wasn’t expecting much when I bought them, but I couldn’t even smoke them. Worst cigars I have ever had.
By Patrick
Response from Thompson Cigar Company· Aug 18, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.
Thompson Cigar ordering website needs improvement. Several time when ordering on-line I suppose to get free shipping and wasn’t given free shipping so I DID NOT confirm my order. I canceled the order before confirming.
By Gary
Your prices seem to be very competitive and lots of times beat your competitors. Your Cigars arrive well packaged but it takes a long time to get them.
By john
Variety of selections and Modest prices and finally, Quick delivery.
By Randu B.