Orders always fulfilled in a timely…
Orders always fulfilled in a timely manner.
By Jim G.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
822 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Thompson Cigar Company (thompsoncigar.com) has 822 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
822 approved reviews, newest moderated first
Orders always fulfilled in a timely manner.
By Jim G.
Well, in times passed, the quality was lacking, litt;e draw, uneven burning, stuff like that. Lately I have found the quality to be very much improved. Even on the cheapest Sampler...
By Brice
We always are treated nicely when we call in orders. I can clearly hear what the person is saying. The last time I ordered for my husband, they had run out of the cigars he wanted, but the very helpful man taking my ordered suggested another cigar at the same price. It has become my husband's favorite and his buddies that he gave one to, also raved about how really good it was. The shipments also come quickly and they are never damaged. We would not order from anyone else!
By Phurba
Product shipped quickly and safely. I've been a customer for many years now and have been pleased with both the products and service.
By Allen
My friend and I love smoking these phillies the Sheen ones we really like to smoke
By Everett
Ease of doing business. I am set up for a monthly delivery. If the product is out of stock, I'm made aware of it in time to find a replacement.
By Joseph P.
Cuban Delights too tightly wrapped and won't draw. Need to return.
By Howard S.
The cigars I got were so hard to draw on. I have told you this before. I went to another company and went back to you for another try. Again, I was disappointed. Back to the other company !
By customGlenn S.
Response from Thompson Cigar Company· Aug 18, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.