I have no fault about anything with…
I have no fault about anything with anything on how your company works on delivery or price .
By Steven
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
822 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Thompson Cigar Company (thompsoncigar.com) has 822 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
822 approved reviews, newest moderated first
I have no fault about anything with anything on how your company works on delivery or price .
By Steven
Easy to order. Sometimes orders are delayed that is why not 6 stars.
By Kelly
I am very pleased to do business with Thompson Cigar Company. Today, with prices soaring, you can still get good cigars at a reasonable price.
By Matthew M.
My most recent order of a 35 cigar sampler arrived fine. I had to make this order as my recently prior order of 20 cigars arrived crushed with the shipping box looking more like an accordion most of the sticks unusable. In spite of immediately contacting Customer Service and talking to a bot who promised to resend the 20 cigar order, that has not happened. I would appreciate if you would make that right. Thank you.
By Jeff
Response from Thompson Cigar Company· Aug 18, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.
Keeping great traditional cigars
By Bob
Predominantly use Charlie McGowan in the Concierge program.......could not be happier ! Very responsive, gives great recommendations..... makes the shopping experience fantastic.
By Mike Q.
The cigars look good. There are a few other great things in the box. Everything went well .
By Kenneth
Great price
By STEVE