The Sheet Metal KidReviews of thesheetmetalkid.com

The craftsmanship in building the fittings is really great. Customer service is a bit lacking. I placed my order the first week of April and didn't receive for almost 4 weeks and had to almost beg for someone to return my request for an update - no one ever picks up the phone and I'm guessing they don't listen to VMs either... and the service ticketing portal is just as bad. Again, great craftsmanship, but terrible customer support.

Could have shipped sooner.

I placed my order and within a week, because of Amazon and other "fast serve" companies, I was anxious to receive the product. I sent notes, tried to leave messages, wanted updates, but after 2 weeks did I understand that I was dealing with a one-man show. He wasn't going to drop everything to answer my internet questions or phone calls; I will get it when it is done. I received 2 perfect parts after about 3 weeks, and I think that was great.

Excellent quality at a fair price

Great for what’s in stock. Couldn’t fabricate.

Difficult to get initial status on order. Once the order was fulfilled: status was updated regularly and product received was of good quality and workmanship.

some minor damage in shipping due to poor packaging.