Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
No EHR platform is perfect. Nothing is perfect. However, we continue to do business with TherapyNotes, LLC because of its extraordinary customer service, which, for us, is the engine that keeps the platform functioning at a high level. Job well done!
By Insight Renewal C.
Very helpful and pleasant to talk with.
By Mollie T.
Most of us have had deeply frustrating customer service support from other companies. We have almost come to expect it, but Therapy Notes Support is such a refreshing surprise. The wait for help is minimum if any. You don't have to think "Oh, it's past 5:00, so no one will answer" nope they are always available. I have never finished a call with the Therapy Notes staff and not had all issues resolved. Then afterwards, they empower you further by sending you a note on how to resolve the issues in the future if the problem (which is usually) strikes again. Could not be more happy.
By Lyanna L.
Whoever made the decision to discontinue Dosespot for the eprescribe vendor made a GRAVE ERROR. Dr. First is terrible! It is dense, imperceptible and contains TOO MUCH INFORMATION ON EVERY PAGE! I cannot even tell if a prescription is sent. Customer service is overwhelmed. I waited SIX HOURS for a call back. PLEASE BRING DOSE SPOT BACK! We did not ask for the change. It took 10 seconds to send a prescription with DOSESPOT. Now I can't get to a script without PAGES of information I did not ask for or need. The so called benefits do not contribute to my practice. VERY DISAPPOINTING.
By Elizabeth M.
Response from TherapyNotes, LLC· Sep 23, 2026
We recognize change can be difficult when you're running a busy practice and have to learn something new. We are having someone reach out to see exactly what your experiences are regarding "too much information" as that shouldn't be the case. We feel the migration to DrFist is a big upgrade for our customers.
Having REAL people constantly available is a game changer. Being a professional helper means that I more likely than not, on the verge of burnout. Support like what you receive from Therapy Notes ensures they are not adding to my load.
By Alondra
Staff was really helpful getting me to the correct person to help me with my merchant account renewal. It would have taken me a couple of hours to figure out what needed to be done and they took care of me in about 5 minutes with their great support. Saved me time and was very pleasant to work with them.
By Terry T.
TherapyNotes is exceptional with excellent live person 24/7 support. The support team is friendly, easy to work with and highly knowledgable. The support team is a great feature with this software program.
By Dr. Charlise T.
This platform has allowed me to focus more on my patients. It's like having office personnel at my fingertips. Thank you, TherapyNotes.
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