Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Excellent piece of software, excellent customer service. Great tool for students to learn on. Very user friendly.
By SHERITA H.
Response from TherapyNotes, LLC· Dec 16, 2020
Sherita - Thank you for your review! We are so happy to hear that you find TherapyNotes to be user friendly!
This is a quality service, which will help to solve numerous problems. I definitely liked it.
By Roco B.
Response from TherapyNotes, LLC· Dec 9, 2020
Roco - Thank you so much for your review! We are happy to hear that you are loving TherapyNotes!
As questions have arose, I have been both supported and assisted through the set up process, which has truly made the experience less stressful. The team at therapy notes has consistently responded quickly and been able to explain and walk me through steps to set up ehr and business tools such as credit card processing which was definitely outside my wheelhouse.
By Katherine N.
Response from TherapyNotes, LLC· Dec 9, 2020
Katherine - Thank you for your review! We are so happy to hear that you have had such a positive experience with TherapyNotes!
Therapy Notes provides excellent customer service! Each time I call, the representatives are patient, polite, and very knowledgeable. they provide me with detailed instructions on how to use certain functions within Therapy Notes and have walked me through the steps to make adjustments to claims for reprocessing. I am very happy with the Therapy Notes platform and the customer service provided--excellent all the way around!!
By Kat G.
Response from TherapyNotes, LLC· Dec 9, 2020
Kat - Thank you for your review! We are so happy to hear that you are loving TherapyNotes!
TherapyNotes customer service agents are great! They are always extremely helpful, patient and knowledgeable. I've yet to have a question go unanswered.
By Bob M.
Response from TherapyNotes, LLC· Dec 9, 2020
Bob - Thank you for your review! We are so happy to hear that you feel supported!
Therapy Notes is great - customer service is excellent - you actually speak with a live person who is knowledgeable and walks you through to your solution right then and there. Highly recommend!
By Maggie P.
Response from TherapyNotes, LLC· Dec 9, 2020
Maggie - Thank you for your review! We are proud to support you and all of our users in private practice!
When I began private practice, I was concerned that the Electronic Records software would be difficult to use. Therapy Notes was terrific! They offered immediate support and walked me through every single question I had even if it took an hour to cover all of my questions. They made setting up my practice amazingly simple. I highly recommend Therapy Notes!
By Stacy O.
Response from TherapyNotes, LLC· Dec 9, 2020
Stacy - We really appreciate your review! We are so happy to hear that you feel so supported by our Success Team!
One of the insurance companies made a reguirement change that that technically didn't apply to me but lead to dozens of my claims getting rejected by mistake. Jordan Z at Therapynotes worked with me all morning to fix a mistake, that Therapynotes didn't even make, to ensure that my claims would start to get accepted again and I would start getting paid again. The insurance Company was at fault but Therapynotes were the ones that helped me correct an unfair situation. They were looking out for me when when they had nothing to do with the situation or the mistake. This is the kind of service Therapynotes have provided me during the 3, almost 4 years I have been a customer. Being
By Michael H.
Response from TherapyNotes, LLC· Dec 9, 2020
Michael - Thank you so much for your honest review! We really appreciate your kind words for our Success Team, and we are so happy to hear that we were able to help resolve this issue!
