TherapyNotes, LLCReviews of therapynotes.com

Intuitive and easy to use! They are adding more customization and customer service responds quickly. So happy I chose this for my new private practice!

Switched from SP at the beginning of the year and am so glad I did. The transition was not too bad, just a bit time-consuming. But the benefits that I've gotten have been well worth it. Entering demographics, writing progress notes, collecting payment and verifying eligibility are so intuitive, making it so much easier to complete. Love it!

The Therapy Notes staffers have all been super responsive and helpful! Thanks!

Therapy Notes has been a wonderful platform/software for my practice. I appreciate the customer service and excellent features. Bianca in particular has been very helpful with navigating the system and addressing my concerns.

I just switched from a different EHR platform. They advertised live chat, but I NEVER received a response in less than 24 hours! When they finally responded, it was via email, not the live chat option. If I had a question about their reply I would have to wait another 24 hours to get an answer. They don't even offer a customer service phone number as an option. Also, I found it difficult to make format changes on their forms...and had to wait another 24 hours to get any help. As a new small business owner, I can't even describe how frustrating and time-consuming it was. I switched to TherapyNotes yesterday. Today I called for help 3x and each call was answered in approximately 1 minute! The different people I spoke to were all friendly, patient and helpful! They stayed on the line and walked me though each step required to make the changes I needed. I've gotten more done with TherapyNotes in ONE day than I did on the other platform in 2 months! I'm feeling so accomplished and so grateful for TherapyNotes. Also, TherapyNotes costs $10/month less! Highly recommend for all behavioral health practitioners.

My experience has been really great. Staff is friendly and professional. Scheduling a time to contact them by phone is helpful given how popular and expansive they are becoming.

I had an issue with signing up for merchant services, and CardPointe (the provider) was supremely unhelpful. The TherapyNotes support team - especially Rick - were very helpful in clarifying and helping find a way forward to address the issue. I cannot overstate how incredible the TherapyNotes support team is. Every time I have reached out, they have been clear, kind, and taken care of me and the issue swiftly.

I have needed to reach out to support a few times over the last couple weeks as we've made some changes and we are getting re-established with them, and their support team has been amazing to work with. They respond quickly, courteously and patiently as if they have no one else to speak with, and every time has been able to resolve my issue or point me to the correct place to address it. Their support team excels at customer service, and having a company that a live person answers my call and can talk me through my issues, it's just been a great experience. I can't think of another place whose support team compares to the experience I've had with them.