TherapyNotes, LLCReviews of therapynotes.com

I received an email that my merchant account was out of compliance but felt overwhelmed by the sheer number and complexity of the compliance questions. Therapy Notes tech helped me immediately and brought my account into compliance within minutes! Every time I’ve called for tech support they have been super friendly, professional, and fast!

I closed my solo practice and joined a group practice. TherapyNotes is the EHR for both. TherapyNotes made it easy for me to transfer Clients and different types of documentation to the new practice. TN provided written guidance with exact procedures for me to back-up, save or transfer different types of documentation ensuring that everything remained HIPAA compliant. Then guided me how to close the solo practice within the EHR. One of the biggest selling points that brought me into the new practice was the use of TherapyNotes as the EHR. I declined a job offer from a different practice because they used a different EHR that I had used in the past that was a misery to use.

Despite my many, many questions, I was treated with respect and dignity. I was impressed with D'Anna E.'s incredible patience and professionalism. She is a definite asset for therapy notes and she helped resolve issues that I could not. Lol

The support I received was phenomenal! The agent knows the system inside and out and patiently walked me through a complicated issue. Other EHRs only communicate through emails and take more time to resolve issues. This experience is why I appreciate Therapy Notes.

Support always picks up right away, the individuals are helpful and knowledgeable and strive to help in anyway they can.

My call to support was answered quickly. I was given clear step by step instructions on how to resolve my problem on how to enter a secondary insurance onto a claim that was already processed.

Great platform, great customer services. Would be even greater if they have a patient kiosk . Hope they consider this

TherapyNotes came highly recommended by several other counselors, and my experience has exceeded my expectations. I was transitioning from another EHR, and their team made the process incredibly smooth by providing step-by-step instructions for exporting my data, uploading my client list for me, and offering guidance throughout the setup process. I had previously used TherapyNotes while working in a group practice, so I already knew they provided excellent customer service. That has continued to be my experience, and their responsiveness and support have made the transition to my private practice much easier.