Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
I absolutely LOVE Therapy Notes! The Customer support team goes above and beyond anything I could have wished for. I’m so glad that we chose Therapy Notes for our new Therapy Practice. Mary S The Hope Project Clinical Muskegon, MI
By Mary S.
TherapyNotes is very responsive each time I reach out with a concern, and they display a lot of patience and kindness in each of their responses. On top of their compassion they succeed in resolving each of my concerns.
By Jasmine M.
The customer service is absolutely outstanding! I was having trouble uploading our client contacts and Derek J and his team came to my rescue! He was able to remotely log into my computer and spent a good amount of time trying to help! 45 mins later it was figured out! He was patient and showed empathy to my situation! A++++ customer service!
By Renee C.
Switching software accounts was anxiety provoking, especially with a thriving and growing private practice. I really appreciate the prompt responses and positive attitudes of the tech support. It felt as if they actually wanted me to succeed. What a refreshing experience!
By Deanna S.
TherapyNotes has some of the best customer service that I have seen. They are so patient and explain everything in detail. The representative walked me through step by step to resolve the issue that I was having. Can't thank them enough!!
By Lindita M.
Therapy Notes has the best customer service EVER! They have saved me from losing my mind on multiple occasions when trying to sort out administrative tasks for my solo private practice. Their customer service is like a therapist for therapists - responsive, accessible, engaged. The best!
By J P.
the support via telephone to all my questions has been right on point and I am grateful
By Sherrad B.
As a solo practitioner I find TherapyNotes to be intuitive and efficient. My records are up to date and I even found instructions on how to create a professional will. IT is excellent.
By Elisabeth H.
