Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
My call was answered quickly by an automated system giving me the option to select a department. My hold time was under a minute and I spoke with a human being who was courteous and very helpful. My issue was understood and rectified immediately. Whenever I have had any questions, the team at Therapy Notes is always available and helpful. I do not issues with the software often and their 'Help' section is always useful.
By Stacy
As a practice, using a new platform can be a daunting task. Every time I call the TherapyNotes team, they are always so kind, patient, and thoughtful when turning difficult questions into easy solutions! Thank you for your attentiveness and passion for helping practitioners not only succeed in using the system, but also ensure the process is seamless.
By Natasha F.
We have been using TherapyNotes for our 6-counselor practice for several years, and I have it for my private practice as well! We love it - it's practical and user friendly! The knowledgeable support team responds quickly to problems and questions. We are very happy and thankful for the TherapyNotes team making our lives easier as counselors.
By Rebecca Canon, L.
Therapy notes has the best customer service of any electronic healthcare record I have used. They respond almost immediately to any requests and let you know that they have received it and are working on it. They provide ongoing updates and offer communication both via email and via scheduled calls. I am a satisfied customer. Thank you Therapy Notes team!
By Mosaic Psychiatric S.
The support team is outstanding. The wait times are minimal, questions are resolved thoroughly, a detailed email summarizing the activity is sent and they are available 24/7. Unprecedented great service!
By Steve F.
I reached out via email about questions regarding self scheduling. Therapy Notes responded the same day, actually within about an hour. All of my questions were answered and included graphics to demonstrate how the feature worked. This is so very helpful!
By Betty G.
TherapyNotes has the best customer support of any place I've worked with. Their EHR is excellent and they are always improving it. Being a practice owner is much easier by how they set up the EHR. It has billing integrated nicely, patient messaging, a lot of helpful assessments, and some HITECH certified AI tools that will help us out.
By Nathan Maust N.
Each representative has been friendly and helpful!
By Tatjana M.
