Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,136 reviews
TherapetMDSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!
TherapetMD (therapetmd.com) has 3,136 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
3,136 approved reviews, newest moderated first
I'm still in the product's trial phase but I have to publicly commend their customer service team for super quick, helpful responses, and for going above what I expected on handling an shipping charge issue. I did not expect that and was content to think the matter was closed. Thank you, TheraPet! This is the kind of thing that will keep your customers coming back.
By RFinch
I don’t think these diffusers work. I’ve been buying them for a couple of yrs and my cat still pees outside the litter box. Furthermore, and more importantly the company is Unethical!! I was doing my taxes last week and noticed SIX charges for the same order in ONE month!! I have called & sent multiple emails and NO ONE has called me back. I am ready to report them to the better business bureau!!! BUYERS BEWARE!!! Their customer service is the worst!!
By Elizabeth Ann D.
Response from TherapetMD· Oct 2, 2026
Hi there, Thank you for taking the time to share your experience. I’m truly sorry for the frustration and concern you’ve experienced, especially regarding the multiple charges and the difficulty you’ve had getting a response from our team. I completely understand how upsetting and concerning this must be. 💙 We’ve tried to locate your account so we can investigate what happened, but unfortunately, we haven’t been able to find any matching records using the information available through Trustpilot. Could you please email us at [email protected] and address the email to John Bryan? This will allow the message to be assigned directly to me so I can personally review your case, investigate the charges, and do my very best to help resolve this for you. I’m truly sorry again for the experience you’ve had. We would really appreciate the opportunity to work together and look into this properly. I’m looking forward to hearing from you and doing everything I can to help. 💙🐾 Best Regards, John of TheraPetMD
Does nothing . Please don’t waste your money
By Lyn R.
Response from TherapetMD· Oct 2, 2026
Hi there, Thank you for sharing your honest experience. 💙 I’m truly sorry to hear that you haven’t noticed the results you were hoping for. We understand how disappointing it can be when you invest in something hoping it will help your beloved pet and don’t see an immediate difference. Every pet responds differently. While some pets may show improvement within days, others can take a few weeks depending on their personality, environment, and whether the behavior is related to stress, medical issues, or training habits. Pheromone diffusers are designed to work gradually: • Weeks 1–2: Subtle calming signs • Weeks 2–4: More noticeable improvements • Weeks 4–12: The calming effect may continue to develop I’ve also sent you an email so we can look into your experience more personally. Please kindly check your inbox and respond when you have a moment. I would truly appreciate the opportunity to understand what happened and see how I can help. I’m genuinely sorry that your experience so far has left you disappointed. Your concerns matter to us, and I’ll do my very best to support you and work toward a resolution. 🐾💙 Best Regards, John of TheraPetMD
Therapet word great. Except I started noticing him peeing on furniture. I’ve been using Therapy for almost 2 years and when this started, I noticed that one of the diffusers did not display the light. So I ordered new and now he goes outside, not inside.
By Diana
Absolutely love Therapet. Not only does the product work so well for our cat household (now 4!), but it’s far cheaper than Feliway AND when I had issues with one order that had leaked, the customer service was exceptional. And ordering is so easy. Have been a repeat purchaser for several years now.
By customer
I recommend this to anyone with a multi-pet house hold. We have a cat who used to literally attack our dogs, the diffusers have made her turn to just glaring instead of outright violence. We also ordered some for our dogs to help with the any lingerie anxiety. Overall it has helped our household decompress after our move into our new home. We love therapet and keep our home fully stocked!
By E. K.
Don't waste your money on the little ducky plug in👎👎
By Kim B.
Response from TherapetMD· Oct 1, 2026
Hi Kim, Thank you for reaching out and sharing your feedback. We are truly sorry our diffuser plug-in didn't meet your expectations. We never want you to feel disappointed or frustrated with your experience. Your satisfaction is extremely important to us, and I would love the opportunity to make things right. Please reach out directly to our support team with the subject line: **Attn: Khesy**. I will personally assist you. We do not want you to feel that way. I will personally keep an eye out for your message so I can assist you directly and ensure we find a solution that works for you. Best regards, Khesy Customer Support
Cancelled subscription due to wanting to try other products and moved, yet was still charged after the fact then only offered a discount not refund. I had thrown away the diffuser so could not use the product but was only offered a 25% discount to buy a new one. Company holds you to ransom to buy their product so buyer beware. I attempted to resolve the his with them and they were not interested.
By Tamara
Response from TherapetMD· Oct 1, 2026
Hi Tamara, We are truly heartbroken to hear about your experience regarding your subscription and charge. Your trust and satisfaction mean the world to us, and we're truly sorry you left feeling frustrated. We never want you to feel that way. I have connected your message with one of our support teams and am personally taking over your case. You don't need to send another message; I'll review your account details and respond directly to ensure we resolve this properly. Thank you so much for your patience. You are very important to us, and I will be in touch shortly. Best regards, Khesy Customer Support
