Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,136 reviews
TherapetMDSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!
TherapetMD (therapetmd.com) has 3,136 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
3,136 approved reviews, newest moderated first
Their product is amazing and really helps if your cat is occasionally marking or spraying i see a big difference when i use the wall plug ins. The support team emailed me back right away they were very reasonable and helpful. I’d give this product and team a 10/10 excellent!
By Kaylin M.
Very good product my cats relaxed and stop fighting I love this product
By Irma
Love the products. They work well on my ACD! But it is expensive so I buy them when they are on sale. BUT the 10.95 shipping fee if you don’t buy $40.00 of products is really way too much.
By Denise C.
Always received my packages On time and couldn't get along with out them.
By Carolyn B.
This is the best thing that ever happened for me and my dog. It works very well and I will keep on producing the item.
By Leslie C.
This did not work what so ever paperwork states to allow 30 days to work and if you wait the 30 days you can no longer receive refund. My dog urinated more than before I started using this product only gave a 1 star because you have to click one to review
By Kathie Johnson M.
Response from TherapetMD· Oct 6, 2026
Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear that the diffuser did not meet your expectations and, especially, that your dog’s urination seemed to increase while using it. We completely understand how frustrating and concerning that must have been. 💙 Our formula is designed to support pets experiencing stress or anxiety, which can sometimes contribute to behaviors such as indoor urination, chewing, or barking. However, we understand that these behaviors can also have many other causes, including medical issues, training, environmental changes, or boredom. If anxiety isn’t the primary factor, a diffuser may not be effective on its own. For persistent or worsening urination, we would also recommend speaking with a veterinarian to help rule out any underlying medical cause. We also tried to locate your order so we could personally review what happened, but unfortunately, we haven’t been able to find it using the information available through Trustpilot. If you’re willing, please email us at [email protected] and address the email to John Bryan so it can be assigned directly to me. I would genuinely appreciate the opportunity to look into your order, understand what happened, and do my very best to help you with a resolution. We’re truly sorry that your experience has left you feeling disappointed. You clearly care deeply about your dog, and we understand that you were simply trying to find something that might help. Thank you for giving us the opportunity to make this right. 🐾💙 Best Regards, John of TheraPetMD
Over the past year communication has improved. This is important as I rely heavily on TherapetMD. It is fantastic for my multi cat household and as soon as a cat starts getting upset I check the diffusers. Sure enough they need a replacement. It really does work.
By Dorothy C.
I have wrote to let you know how my cats are doing. You asked about how the plug ins are working. I think I may buy a couple more though 😂 I give them a 5 star
By Karen A.
