TherapetMDReviews of therapetmd.com

Response from TherapetMD· Nov 22, 2024

Hi Ann, That's wonderful to hear! Thank you so much for sharing your experience. We're thrilled that Therapet Calmer has made such a positive difference for your eight cats—it’s amazing that they’re all getting along so well. Your feedback truly means a lot to us! Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 22, 2024

Hi Beth, Thanks for sharing your experience! If you have any other updates or questions, feel free to reach out. We’re here to help! Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 22, 2024

Hi Patricia, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the product didn’t meet your expectations, and we understand how frustrating that must have been — especially when it comes to your furry family member's safety and enjoyment. Our goal is to provide durable, high-quality products, and we regret that this one didn’t hold up as expected. We’re also sorry if our customer service response felt dismissive. That’s certainly not the experience we want for our customers, and we’ll use your feedback to improve how we handle similar situations in the future. If you’d like us to take another look at your situation or have any unresolved concerns, we’re here to help. Please reach out to our support team, and we’ll do our best to make things right. Whether that means exploring a replacement, refund, or another solution, we want to ensure you’re satisfied with your experience. Thank you for giving us the opportunity to make things right. Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 22, 2024

Hi Nicole, Thank you for your feedback! We're glad to hear that your cats are calmer and fighting less—that's a great step forward. As for the marking behavior, this can sometimes take a bit longer to address. Consistency with the calmer and ensuring clean, scent-free spaces using enzymatic cleaners can help. If the marking persists, consulting with a vet or behaviorist may provide additional solutions. We're here to support you—feel free to reach out anytime! Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 22, 2024

Hi Karen, Thanks for sharing your experience! If you have any other updates or questions, feel free to reach out. We’re here to help! Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 22, 2024

Hi MKJ, Thanks for sharing your experience! If you have any other updates or questions, feel free to reach out. We’re here to help! Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 21, 2024

Hi Judy, Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating it must have been to seek a resolution. Upon reviewing your case, we can see that one of our customer service representatives has already processed your refund. We hope this has resolved the issue to your satisfaction. If there’s anything more we can do to support you or address any remaining concerns, please don’t hesitate to reach out — we’re here to help. Your feedback is incredibly valuable to us, and we’ll continue to improve our processes to provide better service in the future. Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 22, 2024

Hi Jan, Thank you for sharing your experience! It's great to hear that the product seemed to help your puppy during the first use. Puppies can go through lots of changes as they grow. Please keep us updated on how it goes! Best Regards, Dawtie of TheraPetMD