TherapetMDReviews of therapetmd.com

Response from TherapetMD· Nov 29, 2024

Hi Nagela, We’re truly sorry to hear about your frustration and disappointment. This is not the experience we want for our customers, and we deeply regret any inconvenience caused by the delay in receiving your order. I wanted to let you know that one of our customer support team members has already investigated your issue and sent you an update via email. Please check your inbox (and possibly your spam/junk folder) for our response. If you have any further questions or concerns, we’re here to help and can be reached directly at [support email]. Your satisfaction is extremely important to us, and we’re committed to resolving this issue promptly. We appreciate your patience as we work to make this right. Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 29, 2024

Hi Vick, Thanks for sharing your experience! If you have any other updates or questions, feel free to reach out. We’re here to help! Your story is such a heartfelt journey, and it's clear you deeply care about your rescue cat's well-being! It sounds like you're doing everything possible to make her transition smoother and her home environment less stressful. The pheromone diffusers seem to have been a game-changer already, especially with her feeling more comfortable around your Great Pyrenees—such a positive step forward! Stress can play such a big role in behaviors like inappropriate urination and overeating, so seeing her begin to relax is very promising. It’s also wonderful that you’re considering extending this solution to your local Humane Society; it could be a fantastic tool for helping other animals adjust and thrive. Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 28, 2024

Hi Betsy, We deeply regret the experience you’ve had and sincerely apologize for any frustration caused by the delays and communication issues. Upon review, we see that one of our customer service representatives has reached out to investigate further and assist with resolving the issue. Your feedback is extremely valuable to us, and we take concerns like yours very seriously. While we’re relieved to hear that the matter was ultimately resolved through PayPal, we recognize that this does not excuse the challenges you encountered. Please rest assured that we are working to improve our processes to prevent such situations in the future. We hope you’ll give us the opportunity to regain your trust. Should you have any further concerns or questions, feel free to reach out to us directly. Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 28, 2024

Hi Debbie, Thanks for sharing your experience! If you have any other updates or questions, feel free to reach out. We’re here to help! Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 28, 2024

Hi Melissa, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and any frustration it may have caused. We’d like to clarify a few points to address your concerns. Our Money-Back Guarantee is designed to ensure customer satisfaction, and we never ask customers to return used items since they cannot be restocked or resold. We understand that this process should be as simple and transparent as possible, and we’re always open to feedback on how we can improve. Regarding reviews on our website, we strive to maintain transparency by displaying genuine customer feedback. If you encountered any technical issues while trying to view them, we sincerely apologize. We’re happy to provide you with a direct link or further support if needed. If you’d like us to take another look at your situation or have any unresolved concerns, we’re here to help. Please feel free to reach out to our support team, and we’ll do our best to make things right. We value your trust and hope to have the opportunity to turn your experience around. Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 25, 2024

Hi Julie, Thank you for sharing your experience! We're delighted we could resolve the initial issues and that you're happy with our response. Your satisfaction means everything to us. Thank you for trusting Therapet! Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 25, 2024

Hi M P, Thank you for sharing your experience with us. We’re truly sorry for any confusion or frustration you’ve encountered. Your feedback is incredibly important, and we want to address your concerns as clearly as possible. We want to assure you that we do not require the return of used or opened items. Our policy only asks for the return of unopened and unused items to maintain product integrity. However, if a product has already been used and you’re unsatisfied, we will still honor a full refund under our satisfaction guarantee. We understand that this may not have been clear, and we’re actively working on making our return policy more transparent and easier to understand. We also apologize if our product setup instructions were not as clear as they should have been. The 4-foot clearance recommendation is intended to ensure optimal performance, and we recognize that sharing this information earlier in the process would have been helpful. If you have any unresolved concerns or would like us to take another look at your situation, we’re happy to help. Please reach out to our support team, and we’ll do our very best to make things right for you. Thank you for your patience and for giving us the opportunity to improve. Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 22, 2024

Hi Kate, "That's amazing to hear! It sounds like the calming plug-ins have been a lifesaver in helping your cats adjust to so many changes. Moving is stressful enough, and introducing new animals and people can really add to the tension. I'm so glad the product has made such a positive difference in your multi-cat household. Your 21-year-old senior boy must appreciate the extra peace too! Thanks for sharing your experience—it’s always great to hear success stories like this. Best Regards, Dawtie of TheraPetMD