Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
317 reviews
The Custom PackagingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Custom Packaging provides best solutions for every packaging needs, we are professional with the brainpower, technology and expertise that you need.
The Custom Packaging (thecustompackaging.com) has 317 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
317 approved reviews, newest moderated first
Really great experience - crazy-fast production times, quick ship, professional and attentive staff. Would definitely work with them again.
By Victoria
Response from The Custom Packaging· Oct 8, 2019
Thank you Victoria. We appreciate your valuable feedback & we look forward to work with you again.
I am very pleased with my custom packaging. I received great customer service from Eric throughout my entire ordering process. I would highly recommend this company to anyone looking to elevate their products packaging.
By Katie H.
Response from The Custom Packaging· Oct 8, 2019
Thank you Katie. We appreciate your valuable feedback & we look forward to work with you again.
The best easy and fast service, and Eric is the best for customer service. Thanks to Eric I have my eyelashes boxes to start..
By Miry O.
Response from The Custom Packaging· Oct 8, 2019
Thank you Miry. We appreciate your valuable feedback & we look forward to work with you again.
I don’t think this company is legitimate. We ordered donut boxes over a month ago. It took several weeks and a lot of back and forth to get them to send an invoice with an IBAN number. They said they are based in the United States and the US doesn’t use IBANs (having lived in the states for 15 years I know better). When I phoned to speak with our sales agent ‘David’ somebody with an accent, maybe Indian, answered the phone and had never heard of a David Peterson, they also used a different company name. When I explained the situation, they said ‘Oh! That is our sister company, David isn’t in the office at the moment but we’ll have him call you back’. From there, a new rep was dealing with me ‘Jason’. When we finally got the IBAN and sent payment, they insisted they didn’t receive payment. We sent proof from the bank that the deposit had been made and received. They still insisted they didn’t receive it. We confirmed again with the bank and they are still continuing to say they have not received payment. I did look at the reviews on this site partway through the process as I had serious doubts. I now notice most of the positive reviewers left only one review - praising this company. Working with this company has significantly delayed our campaign and has been a tremendous amount of hassle. After sending proof of payment from the bank, having our accounts department call him to confirm the deposit was made, confirming twice with our bank and once with his bank that the deposit was made and received, we have decided to retract our payment and use a different supplier.
By Naomi W.
Response from The Custom Packaging· Jun 11, 2019
Good Morning, we have taken notice that you added into your review that you provided us with information about your bank transfer, however that is not the case in reality as we asked you to send us proof time and time again. We have the boxes ready and that is enough for the argument on our end, we have suffered a loss of $1600 because of your unwillingness to sort it out with your Bank and your company it cost us more than a grand and we are left with an order of boxes that cannot be used. Our use of an IBAN number in this case is in consciousness of the fact that you never actually gave us any straight information about the payment and we never received any money from your bank. You did not even provide us with information that was correct when you did come around to finally talking about the payment. Even if you did not do this intentionally, it is hard to believe that you say you have a company in Canada (which is not in Canada as we found out after some thorough research, it is in Ireland, which means you lied to us.), while you claimed you are from the Ireland running this “Canadian” company and your accountant Lee Chadburn (who understood the use of the IBAN, unlike yourself) is in UK. To us this situation just seems like a scam from your end and due to that we have faced a loss of $1600 because of your poor transactional skills. It is audacious for you to accuse us of having a company that is based in India of all places, while you yourself are the one running a scam without providing evidence, while we have plenty to split apart your case. You never paid us, we suffered loss & even than we get a bad review. Prove of our legitimate being are the pictures of your printed boxes that are attached to following URLs: http://tinyurl.com/y49a3u2f http://tinyurl.com/y3q697uo http://tinyurl.com/y4rv2auy http://tinyurl.com/y3qu5ymz http://tinyurl.com/y546pmzp http://tinyurl.com/y5o6r68t
I had the pleasure of working with Eric and he helped me with the design of my boxes within a few days. I had to make a few different chances and worked with me. The turnaround time is very quick, I got the boxes in less than 8 days.
By Kreyòl C.
Response from The Custom Packaging· Jun 7, 2019
Thank you. We appreciate your valuable feedback & we look forward to work with you again.
Great service and awesome quality, Thanks Eric!!
By Morgan E.
Response from The Custom Packaging· Jun 7, 2019
Thank you Morgan. We appreciate your valuable feedback & we look forward to work with you again.
They provided me with a nice variety of samples and they were very easy to work with. My customer was very satisfied with the final product.
By Karen
Response from The Custom Packaging· Sep 2, 2020
Thank you, Karen for the feedback. We always strive to make our customers happy with our services. We look forward to working with you again.
Service was very attentive from the staff and was very easy to get my product made.I will definitely be working with them on future projects.
By Tim L.
Response from The Custom Packaging· Sep 2, 2020
Thank you, Tim for the feedback. We always strive to make our customers happy with our services. We look forward to working with you again.
